Crises, situations characterized by high consequence, low probability, and short decision time, create a unique and threatening decision-making environment that must be conscientiously supported. The aim of this study is to derive a prescriptive architecture ...

This article explores how organizations can prepare for crisis events by training crisis management teams (CMTs) using real-time, simulated crises. The article focuses on the impact of such training on the performance of CMTs and the manner in which ...

The paper aims to present a real experience of designing a Control, Command, Communication, and Intelligence system to support crisis management through a three step business process. A better understanding of what is a crisis and a model of knowledge ...

In complex emergency scenarios, teams from various emergency-response organizations must collaborate. These teams include both first responders, such as police and fire departments, and those operators who coordinate the effort from operational centers. ...

Organizations sometimes face critical situations or crises that can induce severe consequences or even disasters if wrong decisions are made. The bulk of crisis management research has relied heavily on case study methods yet often with rhetorical or ...

In the wake of the 11 September 2001 attacks, crisis management has become reprioritized in both the public and the corporate sector. The authors argue that crisis simulations can and should be a crucial feature of preparatory efforts to deal with crises. ...

Simulations currently play a key role in facilitating competency training for incident commanders of the emergency services. The article briefly reviews current practice in incident command training and considers the effectiveness of simulation usage ...

Customer relationship management plays an important role in enterprise crisis management. Successful crisis management can not only effectively resolve the crisis, but also increase public understanding of the enterprise through crisis management measures ...

Unexpected public crisis management is a comprehensive inspection of administration level for government in special situation. In this paper, we discuss on how to deal with unexpected public crisis based on five stages of its lifecycle in the perspective ...

When organizations face unforeseen emergency situations its members often resort to unstructured crisis management activities in order to overcome the problems. Researchers have noted that a common activity in these scenarios is the construction of a ...

Ancile is a distributed architecture for information sharing that satisfies the needs of tracking personnel and notifies them of events of interest in their vicinity. It was demonstrated to be effective in notifying soldiers to mortar rounds that were ...

This paper contrasts cooperative work in two cases of distributed anomaly response, both from space shuttle mission control, to learn about the factors that make anomaly response robust. In one case (STS-76), flight controllers in mission control recognized ...

In computer-based crisis management, participating actors have to put in common their information systems (IS). One of the main issues they have to face is to interoperate and coordinate these ISs in order to ease their collaborations and take the right ...

We describe the representation language and a set of algorithms that constitute the core of a Plan Simulation and Analysis tool (PSA). The main objective of the PSA is to provide capabilities for the testing and evaluation of sequences of actions in ...

Wireless mesh networks (WMNs) are multihop wireless networks with self-healing and self-configuring capabilities. These features, plus the ability to provide wireless broadband connectivity at a comparatively low cost, make WMNs a promising technology ...

A traffic flow simulation has been developed to analyse traffic movements in the National University of Singapore (NUS). As part of a crisis management plan, the program’s main function is to analyse the time needed for a full traffic evacuation ...

Preventing, preparing for, responding to, and recovering from natural and human-induced disasters all require access to geographically referenced information and tools for making available information relevant to the tasks at hand. Goals of the research ...

Crisis management is an increasingly important activity of management. Organizations' critical crises can induce severe consequences or even disasters if wrong decisions are made. The World Wide Web provides an unprecedented freedom for the public to ...

This article is intended to give a comprehensible introduction to operational risks and business continuity to an interested reader who is not necessarily an expert. Nowadays, business has become complex because of many factors: globalisation, distribution ...