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Etiquette online: from nice to necessary
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Volume 47 ,  Issue 4  (April 2004) table of contents
Human-computer etiquette
SPECIAL ISSUE: Human-computer etiquette: managing expectations with intentional agents table of contents
Pages: 56 - 61  
Year of Publication: 2004
ISSN:0001-0782
Author
Jenny Preece  University of Maryland, Baltimore County
Publisher
ACM  New York, NY, USA
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ABSTRACT

In the early days of the Internet, an occasional sarcastic or confrontational remark was considered part of its "charm."<br>Times have changed.


REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
De Souza, C.S. The Semiotic Engineering of Human-Computer Interaction. The MIT Press, Cambridge, MA, 2004, in press.
 
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Maloney-Krichmar, D., Preece, J. Which Factors Facilitate Effective and Meaningful Support of Members of an Online Health Community? A Multilevel Analysis of Sociability, Usability, and Community Dynamics. 2004, in press (Draft available from author).
 
4
Marx, G.T. New telecommunications technologies require new manners. Telecommunications Policy 18, 7 (1994) 538--551.
 
5
Morton, L.W. Civic structure. Encyclopedia of Community: From Village to the Virtual World (Vol. 1). K. Christensen and D. Levinson, Eds. Sage Pubications, Thousand Oaks, CA, 2003, 179--182.
 
6
Pew Research Center. The ever shifting Internet populations: A new look at Internet access and the digital divide. Internet and American Life Survey (Apr. 16, 2003); www.pewinternet.org/reports/toc.asp?Report=88.
 
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Postmes, T., Spears, R., Lea, M. The formation of group norms in computer-mediated communication. Human Communication Research 26, 3 (2000), 341--371.
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Preece, J., Nonnecke, B., Andrews, D. The top 5 reasons for lurking: Improving community experiences for everyone. Computers and Human Behavior (2004, in press).
 
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Shapiro, N.Z. and Anderson, R.H. (1985) Toward an Ethics and Etiquette for Electronic Mail; www.rand.org/publications/MR/R3283/.
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Zimmer, B. and Alexander, G. The Rogerian interface: For open, warm empathy in computer-mediated collaborative learning. Innovations in Education and Training International 33, 1 (1996), 13--21.