Making usable, useful, productivity-enhancing computer applications

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Making usable, useful, productivity-enhancing computer applications

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Communications of the ACM archive
Volume 34 , Issue 1 (January 1991) table of contents

Pages: 74 - 85

Year of Publication: 1991

ISSN:0001-0782

Authors

John D. Gould
Stephen J. Boies	IBM Research—Hawthorne, Yorktown Heights, NY
Clayton Lewis	Univ. of Colorado, Boulder

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 23, Downloads (12 Months): 151, Citation Count: 34

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	38	C. Wiecha, Direct manipulation of programming: How should we design interfaces?, Proceedings of the 2nd annual ACM SIGGRAPH symposium on User interface software and technology, p.124-126, November 13-15, 1989, Williamsburg, Virginia, United States [doi>10.1145/73660.73675]
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CITED BY 34

	Steven E. Poltrock , Jonathan Grudin, Organizational obstacles to interface design and development: two participant-observer studies, ACM Transactions on Computer-Human Interaction (TOCHI), v.1 n.1, p.52-80, March 1994
	Dennis Wixon, Qualitative research methods in design and development, interactions, v.2 n.4, p.19-26, Oct. 1995
	Mohamed Khalifa, Computer-assisted evaluation of interface designs, ACM SIGMIS Database, v.29 n.1, Winter 1997
	Neville Churcher , Andy Cockburn, An immersion model for software engineering projects, Proceedings of the 2nd Australasian conference on Computer science education, p.163-169, July 1997, The Univ. of Melbourne, Australia
	Scott Henninger , Kyle Haynes , Michael W. Reith, A framework for developing experience-based usability guidelines, Proceedings of the conference on Designing interactive systems: processes, practices, methods, & techniques, p.43-53, August 23-25, 1995, Ann Arbor, Michigan, United States
	Jeff A. Johnson , Bonnie A. Nardi, Creating presentation slides: a study of user preferences for task-specific versus generic application software, ACM Transactions on Computer-Human Interaction (TOCHI), v.3 n.1, p.38-65, March 1996
	John Rieman , Susan Davies , Jonathan Roberts, A visit to a very small database: lessons from managing the review of papers submitted for CHI'91, Proceedings of the SIGCHI conference on Human factors in computing systems, p.471-478, May 03-07, 1992, Monterey, California, United States
	John Rieman, The diary study: a workplace-oriented research tool to guide laboratory efforts, Proceedings of the SIGCHI conference on Human factors in computing systems, p.321-326, April 24-29, 1993, Amsterdam, The Netherlands
	Diane Crawford, Technical correspondence, Communications of the ACM, v.35 n.9, p.19, Sept. 1992
	Elizabeth M. Comstock , William M. Duane, Embed user values in system architecture: The Declaration of System Usability, Proceedings of the SIGCHI conference on Human factors in computing systems: common ground, p.420-427, April 13-18, 1996, Vancouver, British Columbia, Canada
	Jeff Johnson, Selectors: going beyond user-interface widgets, Proceedings of the SIGCHI conference on Human factors in computing systems, p.273-279, May 03-07, 1992, Monterey, California, United States
	Scott Henninger , Charisse Lu , Candace Faith, Using organizational learning techniques to develop context-specific usability guidelines, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.129-136, August 18-20, 1997, Amsterdam, The Netherlands
	Robert M. Mulligan , Mark W. Altom , David K. Simkin, User interface design in the trenches: some tips on shooting from the hip, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.232-236, April 27-May 02, 1991, New Orleans, Louisiana, United States
	Robert M. Mulligan , Mary Dieli , Jakob Nielsen , Steven Poltrock , Daniel Rosenberg , Susan Erlich Rudman, Designing usable systems under real-world constraints: a practitioners forum, Proceedings of the SIGCHI conference on Human factors in computing systems, p.149-152, May 03-07, 1992, Monterey, California, United States
	Bonnie A. Nardi , Jeff A. Johnson, User preferences for task-specific vs. generic application software, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.392-398, April 24-28, 1994, Boston, Massachusetts, United States
	Marc Rettig, Interface design when you don't know how, Communications of the ACM, v.35 n.1, p.29-34, Jan. 1992
	Pär Carlshamre, Technical communicators and system developers collaborating in usability-oriented systems development: a case study, Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide, p.200-207, October 02-05, 1994, Banff, Alberta, Canada
	Ji-Ye Mao , Karel Vredenburg , Paul W. Smith , Tom Carey, User-centered design methods in practice: a survey of the state of the art, Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative research, p.12, November 05-07, 2001, Toronto, Ontario, Canada
	C. Cool , R. S. Fish , R. E. Kraut , C. M. Lowery, Iterative design of video communication systems, Proceedings of the 1992 ACM conference on Computer-supported cooperative work, p.25-32, November 01-04, 1992, Toronto, Ontario, Canada
	Ji-Ye Mao , Karel Vredenburg , Paul W. Smith , Tom Carey, The state of user-centered design practice, Communications of the ACM, v.48 n.3, p.105-109, March 2005
	Jeff A. Johnson , Bonnie A. Nardi , Craig L. Zarmer , James R. Miller, ACE: building interactive graphical applications, Communications of the ACM, v.36 n.4, p.40-55, April 1993
	John K. Horberg, A future for professional communicators in software engineering, Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide, p.76-87, October 02-05, 1994, Banff, Alberta, Canada
	Netta Iivari, Understanding the work of an HCI practitioner, Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, p.185-194, October 14-18, 2006, Oslo, Norway
	Karel Vredenburg , Ji-Ye Mao , Paul W. Smith , Tom Carey, A survey of user-centered design practice, Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, April 20-25, 2002, Minneapolis, Minnesota, USA
	Mark R. Nelson, We have the information you want, but getting it will cost you!: held hostage by information overload., Crossroads, v.1 n.1, p.11-15, Sept. 1994
	Mathilde M. Bekker , Arnold P. O. S. Vermeeren, Developing a design method: task analyses in user interface design, Posters and short talks of the 1992 SIGCHI conference on Human factors in computing systems, May 03-07, 1992, Monterey, California
	Michael G. Morris , Andrew Dillon, How User Perceptions Influence Software Use, IEEE Software, v.14 n.4, p.58-65, July 1997
	Alan J. Happ, Usability foresight: strategic usability planning: a special interest group meeting report, ACM SIGCHI Bulletin, v.26 n.1, p.17-21, Jan. 1994
	Rob Kling , Margaret Elliott, Digital library design for organizational usability, ACM SIGOIS Bulletin, v.15 n.2, p.59-70, Dec. 1994
	Richard L. Henneman, Design for Usability: Process, Skills, and Tools, Information-Knowledge-Systems Management, v.1 n.2, p.133-144, April 1999
	John W. Henry , Robert W. Stone, Computer self-efficacy and outcome expectancy: the effects on the end-user's job satisfaction, ACM SIGCPR Computer Personnel, v.16 n.4, p.15-34, Oct. 1995
	Stephen J. Boies , Jacob P. Ukelson , John D. Gould , David Anderson , Matt Babecki , Jerry Clifford, Using ITS to create an insurance industry application: a joint case study, Human-Computer Interaction, v.8 n.4, p.311-336, December 1993
	Nicole F. Velasquez , Alexandra Durcikova, Sysadmins and the need for verification information, Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, November 14-15, 2008, San Diego, California
	Ruinan Gong , Ke Ning , Qing Li , David O'Sullivan , Yuliu Chen , Stefan Decker, Context modeling and measuring for proactive resource recommendation in business collaboration, Computers and Industrial Engineering, v.57 n.1, p.27-36, August, 2009

INDEX TERMS

Primary Classification:
H. Information Systems
H.1 MODELS AND PRINCIPLES
H.1.2 User/Machine Systems
Subjects: Human factors

Additional Classification:
D. Software
D.2 SOFTWARE ENGINEERING

H. Information Systems
H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.1 Project and People Management
Subjects: Systems analysis and design
K.6.3 Software Management
Subjects: Software development

General Terms:
Design, Human Factors, Management, Performance

REVIEW

"Lou Agosta : Reviewer"

IBM's Interactive Transaction System (ITS) is as much a method of application development emphasizing design for usability as it is a particular software tool. It presents an approach to a system application architecture, speaking generically more...

Collaborative Colleagues:

John D. Gould: colleagues

Stephen J. Boies: colleagues

Clayton Lewis: colleagues

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