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REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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CITED BY 14
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J. D. Eveland , Anita Blanchard , William Brown , Jennifer Mattocks, The role of “help networks” in facilitating use of CSCW tools, Proceedings of the 1994 ACM conference on Computer supported cooperative work, p.265-274, October 22-26, 1994, Chapel Hill, North Carolina, United States
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Erika Shehan Poole , Marshini Chetty , Tom Morgan , Rebecca E. Grinter , W. Keith Edwards, Computer help at home: methods and motivations for informal technical support, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA
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