Report on a development project use of an issue-based information system

ABSTRACT

It has long been recognized that certain kinds of vital information — usually informal and unstructured, often having to do with why certain actions are taken — are usually lost in large projects. One explanation may be that this kind of information, while important, is too unstructured to be readily captured and retrieved. We report on a field study in which a simple structuring method (IBIS, for Issue-Based Information System) was used over an extended period of time to record and allow retrieval of a significant quantity of precisely this kind of information, using very simple technology. We draw some implications for hypertext and GroupWare, and for the prospect of supporting the design process with technology.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Decision support (e.g., MIS)

Additional Classification:
  I. Computing Methodologies
  I.3 COMPUTER GRAPHICS
      I.3.6 Methodology and Techniques
          Subjects: Interaction techniques

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems development

General Terms:
Design, Experimentation, Management