Computerized self-administered questionnaires on touchscreen kiosks: do they tell the truth?

ABSTRACT

A computerized self-administered questionnaire (CSAQ) was implemented on a touchscreen-based information kiosk. Because of the voluntary nature thereof and uncontrolled circumstances in which respondents could complete the survey, it was essential to determine whether the feedback could be regarded as representing the true feelings of kiosk users. Respondents were categorized according to the number of items completed and the internal consistency of responses within each category was examined. Results from the CSAQ were compared with those from a paper-based survey. It was found that results of a CSAQ can be trusted if they are analyzed correctly.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology

General Terms:
Measurement, Reliability

Keywords:
information kiosk, self-administered questionnaires, touchscreen, usability analysis