24/7 or bust: designing for the challenges of global UCD

ABSTRACT

The globalization of Oracle's development organization, customer base, and product lines has had an ongoing impact on the evolution of the Oracle UI Group (OUI). It has changed not only the product and user requirements to be met via the UCD process but also the nature of that process. This overview describes some of the internal and external challenges inherent to the globalization of enterprise software and how OUI has attempted to address them by creating deep connections with both its user and developer communities.

REFERENCES

• 1: Joseph H. Goldberg , Mark J. Stimson , Marion Lewenstein , Neil Scott , Anna M. Wichansky, Eye tracking in web search tasks: design implications, Proceedings of the 2002 symposium on Eye tracking research & applications, March 25-27, 2002, New Orleans, Louisiana [doi>10.1145/507072.507082]
• 2: Fussell, S., Kiesler, S., Forlizzi, J., Wichansky, A.M., and Grenville-Putnam, D. (2002) Accessing Multimodal information on cell phones while sitting and driving. Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting, 2002, 1809--1813.
• 3: ANSI/NCITS. Common Industry Reporting Format 2.0. ANSI/NCITS 354-2001. http://zing.ncsl.nist.gov/iusr/documents/cifv2.02.html

INDEX TERMS

General Terms:
Design, Human Factors, Management

Keywords:
UI design, cross-cultural design, globalization, usability