Modeling analyst performance for usability inspection

ABSTRACT

This research takes an analyst-centred approach to improving Usability Inspection Methods. The research approach adopts novel instruments and methods, especially manipulation and monitoring of analyst's knowledge resources during usability inspection. The research aims to develop and validate a predictive model of analyst performance that supports improvement of usability inspection, resulting in a positive impact on design quality.

REFERENCES

• 1: Cockton, G. & Woolrych, A., "Understanding Inspection Methods: Lessons from an Assessment of Heuristic Evaluation," in People & Computers XV, eds. A. Blandford & J. Vanderdonckt, Springer-Verlag, 171--192, 2001.
• 2: Cockton, G., Woolrych, A., Hall, L., and Hindmarch, H., "Changing Analysts' Tunes: The Surprising Impact of a New Instrument for Usability Inspection Method Assessment?" in People and Computers XVII, eds.P. Johnson and P. Palanque. Springer-Verlag, 2003.
• 3: Gray, W.D. & Salzman, M., "Damaged Merchandise? A Review of Experiments that Compare Usability Evaluation Methods", HCI, 13(3), 203--261 1998
• 4: Lavery, D. Cockton, G. and Atkinson, M.P.,"Comparison of Evaluation Methods Using Structured Usability Problem Reports," in Behaviour and Information Technology, 16(4), pp. 246--266. 1997
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• 6: Woolrych, A. and Cockton, G., "Testing a Conjecture based on the DR-AR Model of UIM Effectiveness ," in Proceedings of HCI 2002, Volume 2, eds. H. Sharp, (et al), British Computer Society, 30--33, 2002.
• 7: Woolrych, A. Assessing the Scope and Accuracy of the Usability Inspection Method, Heuristic Evaluation, MPhil Thesis, University of Sunderland, UK, 2001.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Keywords:
DARe model, heuristic evaluation, usability inspection methods, user testing