Matching user and business goals

ABSTRACT

Got constraints? We did. Not only were we concerned with schedule and costs - the usual constraints - but also a company organization unused to cooperating among business units and a vendor "solution" that met business requirements but missed usability requirements. To cope on our portal redesign project, we matched the needs of the business and the needs of our key user group by innovating user-centered design practices and negotiating priorities with the project's sponsors. Our user experience research took both the user experience and the company's needs into account, creating a set of needs and constraints that made it more likely to produce a successful site for both the users and the business. This case describes our process, the design evolution, and the result.

INDEX TERMS

Primary Classification:
  A. General Literature
  A.0 GENERAL
      Subjects: Conference proceedings

General Terms:
Design, Human Factors

Keywords:
business case, user experience, user-centered design