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ABSTRACT

A catalog of merchandise used for incentive programs has been in the Carlson Companies product line for 65 years. This is a direct outgrowth of the Gold Bond Stamp incentive program our company was founded on.In 2002, we decided to improve the user experience for the Online Awards Catalog and solve application maintenance issues as there grew to be more than 50 iterations of the catalog interface and numerous versions of application code. The old interfaces proved to be inflexible, time consuming to maintain, and could no longer meet client's needs.Therefore, the goal of our redesign project was to create a flexible interface and application framework that would improve the online catalog's user experience, mimic the client's corporate style guides to allow better integration with the client's own web properties, and provide a better approach for adding new functionality and maintaining existing awards catalog sites.

INDEX TERMS

Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: User interface management systems (UIMS); Style guides; Standardization

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.0 General

General Terms:
Design, Management, Reliability, Standardization

Keywords:
branding, business case, business strategy, experience design, experience strategy, human-centered design, information architecture, interaction design, process improvement, product design, product management, usability, user experience, user interface design, user-centered design, visual design