Information agents cooperating with heterogenous data sources for customer-order management

ABSTRACT

As multi-agent systems and information agents obtain an increasing acceptance by application developers, existing legacy Enterprise Resource Planning (ERP) systems still provide the main source of data used in customer, supplier and inventory resource management. In this paper we present a multi-agent system, comprised of information agents, which cooperates with a legacy ERP in order to carry out orders posted by customers in an enterprise environment. Our system is enriched by the capability of producing recommendations to the interested customer through agent cooperation. At first, we address the problem of information workload in an enterprise environment and explore the opportunity of a plausible solution. Secondly we present the architecture of our system and the types of agents involved in it. Finally, we show how it manipulates retrieved information for efficient and facile customer-order management and illustrate results derived from real-data.

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INDEX TERMS

Keywords:
customer-order management, enterprise resource planning, information agents