Digging in the wrong spot

ABSTRACT

Ever feel that you were spinning your wheels improving an interface? You made change after change, enhancement after enhancement, all based on design guidelines and usability testing---but nothing seemed to move the product very far toward helping your users accomplish their goals. Maybe you had your sights set on the wrong target. Maybe you were digging in the wrong spot. In this Whiteboard, Larry Marine describes two kinds of digging spots---one straightforward and one less obvious---and explains why and how to dig for the more elusive treasure.<br>--- Elizabeth Buie

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)