Trust-building measures

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Trust-building measures: a review of consumer health portals

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Communications of the ACM archive
Volume 47 , Issue 1 (January 2004) table of contents
Multimodal interfaces that flex, adapt, and persist

Pages: 108 - 113

Year of Publication: 2004

ISSN:0001-0782

Authors

Wenhong Luo	Villanova University, Villanova, PA
Mohammad Najdawi	Villanova University, Villanova, PA

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 19, Downloads (12 Months): 187, Citation Count: 8

Additional Information:

abstract references cited by index terms review collaborative colleagues

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ABSTRACT

Health Web sites are employ a medley of trust-building approaches. But does a definitive formula exist for winning consumer trust?

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Bendict, C. E-health: Act 2. Los Angeles Times (Dec. 11, 2000).
	2	Chin, T. Patients put trust in Internet health information. American Medical News 45, 23 (2002), 26--27
	3	Doney, P.M., Cannon, J.P., and Mullen, M.R. Understanding the influence of national culture on the development of trust. Academy of Management Review 23, 3 (1998), 601--620.
	4	Donna L. Hoffman , Thomas P. Novak , Marcos Peralta, Building consumer trust online, Communications of the ACM, v.42 n.4, p.80-85, April 1999 [doi>10.1145/299157.299175]
	5	Lewicki, R.J. and Bunker, B.B. Trust in relationships: A model of trust development and decline. In Conflict, Cooperation, and Justice. Jossey-Bass, San Francisco, 1995.
	6	Mayer, R.C., Davis, J.H., and Schoorman, F.D. An integrative model of organizational trust. Academy of Management Review 20, 3 (1995), 709--734.
	7	Parente, S.T. Beyond the hype: A taxonomy of e-Health business models. Health Affairs 19, 6 (2000), 89--102
	8	Quelch, J.A and Klein, L.R. The Internet and international marketing. Sloan Management Review 37, 6 (1996), 60--75.
	9	Detlef Schoder , Pai-Ling Yin, Building firm trust online, Communications of the ACM, v.43 n.12, p.73-79, Dec. 2000 [doi>10.1145/355112.355127]
	10	Terrace, R., Singer, C., and Rosen, R. Jump-starting digital health. Jupiter Research Center, Mar., 2001
	11	Worchel, P. Trust and distrust. In W.G. Austin and S. Worchel, Eds., The Social Psychology of Intergroup Relations. Wadsworth, Belmont, CA, 1986.

CITED BY 8

	Jaeki Song , Fatemeh Mariam Zahedi, Trust in health infomediaries, Decision Support Systems, v.43 n.2, p.390-407, March, 2007
	Meng-Hsiang Hsu , Teresa L. Ju , Chia-Hui Yen , Chun-Ming Chang, Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations, International Journal of Human-Computer Studies, v.65 n.2, p.153-169, February, 2007
	Elizabeth Sillence , Pam Briggs , Peter Harris , Lesley Fishwick, Health Websites that people can trust - the case of hypertension, Interacting with Computers, v.19 n.1, p.32-42, January, 2007
	Elizabeth Sillence , Pam Briggs , Peter Harris , Lesley Fishwick, A framework for understanding trust factors in web-based health advice, International Journal of Human-Computer Studies, v.64 n.8, p.697-713, August 2006
	Elizabeth Sillence , Pam Briggs , Peter Harris , Lesley Fishwick, Going online for health advice: Changes in usage and trust practices over the last five years, Interacting with Computers, v.19 n.3, p.397-406, May, 2007
	Jonathan Lazar , Gabriele Meiselwitz , Jinjuan Feng, Understanding web credibility: a synthesis of the research literature, Foundations and Trends in Human-Computer Interaction, v.1 n.2, p.139-202, January 2007
	Jan Marco Leimeister , Winfried Ebner , Helmut Krcmar, Design, Implementation, and Evaluation of Trust-Supporting Components in Virtual Communities for Patients, Journal of Management Information Systems, v.21 n.4, p.101-131, Number 4/Spring 2005
	David Gurzick , Wayne G. Lutters, Towards a design theory for online communities, Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, May 07-08, 2009, Philadelphia, Pennsylvania

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.0 General

Additional Classification:
K. Computing Milieux
K.5 LEGAL ASPECTS OF COMPUTING
K.5.0 General
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.4 System Management
Subjects: Quality assurance
K.6.m Miscellaneous

REVIEW

"Jack L. Thompson : Reviewer"

While the Internet is a fantastic source of information, it can also unfortunately be a rich source of misinformation. What measures can users take advantage of to help them decide which items retrieved from the Internet can be trusted?

This more...

Collaborative Colleagues:

Wenhong Luo: colleagues

Mohammad Najdawi: colleagues

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