Managing conflict in software testing

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Managing conflict in software testing

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Communications of the ACM archive
Volume 47 , Issue 1 (January 2004) table of contents
Multimodal interfaces that flex, adapt, and persist

Pages: 76 - 81

Year of Publication: 2004

ISSN:0001-0782

Authors

Cynthia F. Cohen	University of South Florida, Tampa
Stanley J. Birkin	University of South Florida, Tampa
Monica J. Garfield	Bentley College, Waltham, MA
Harold W. Webb	University of Tampa

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 19, Downloads (12 Months): 158, Citation Count: 4

Additional Information:

abstract references cited by index terms review collaborative colleagues

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ABSTRACT

Conflict between software testers and developers is inevitable, but mindful managers minimize its effect on development projects through communication, mutual respect, even social interaction.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Barki, H. and Hartwick, J. Interpersonal conflict and its management in information system development. MIS Quarterly 25, 2 (June 2001), 195--228.
	2	Birkin, S., Cohen, C., Garfield, M., and Webb, H. Causes and consequences of conflict in software testing. Presented at the Global Business and Technology Association 2002 International Conference (Rome, Italy, June 25--29, 2002).
	3	Capozzoli, T. Conflict resolution. Supervision 60, 11 (Nov. 1999), 14--16.
	4	Jameson, J. Toward a comprehensive model for the assessment and management of intraorganizational conflict: Developing the framework. Int. J. Conflict Mgmt. 10, 3 (July 1999), 268--204.
	5	Modell, C., Ed. IEEE Standard 1061-1998, IEEE Standard for a Software Quality Metrics Methodology. Software Engineering Standards Committee, New York, Dec. 1998; see ieeexplore.ieee.org/iel4/6061/16194/00749159.
	6	Tjosvold, D. The Conflict Positive Organization. Addison-Wesley Publishing Co., Reading, MA, 1992.
	7	Umble, M. and Umble, E. Manage your projects for success: An application of the theory of constraints. Prod. Invent. Mgmt. J. 41, 2 (2nd quarter 2000), 27--32.
	8	Quey-Jen Yeh , Chih-Ling Tsai, Two conflict potentials during IS development, Information and Management, v.39 n.2, p.135-149, December 2001 [doi>10.1016/S0378-7206(01)00088-X]

CITED BY 4

	Madeline Ann Domino , Rosann Webb Collins , Alan R. Hevner , Cynthia F. Cohen, Conflict in collaborative software development, Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce, April 10-12, 2003, Philadelphia, Pennsylvania
	Susan L. Spraragen, The challenges in creating tools for improving the software development lifecycle, ACM SIGSOFT Software Engineering Notes, v.30 n.4, July 2005
	Ossi Taipale , Kari Smolander, Improving software testing by observing practice, Proceedings of the 2006 ACM/IEEE international symposium on International symposium on empirical software engineering, September 21-22, 2006, Rio de Janeiro, Brazil
	Katja Karhu , Ossi Taipale , Kari Smolander, Investigating the relationship between schedules and knowledge transfer in software testing, Information and Software Technology, v.51 n.3, p.663-677, March, 2009

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.1 Project and People Management

Additional Classification:
D. Software
D.2 SOFTWARE ENGINEERING
D.2.0 General
D.2.4 Software/Program Verification
D.2.5 Testing and Debugging

K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.0 General
K.7 THE COMPUTING PROFESSION
K.7.0 General

REVIEW

"Anne Gunn : Reviewer"

Conflict is a natural and even productive side effect of many business practices. It is endemic in the software development process, where it is the job of testers to find the things that developers did wrong or left undone. Quality assurance (QA) more...

Collaborative Colleagues:

Cynthia F. Cohen: colleagues

Stanley J. Birkin: colleagues

Monica J. Garfield: colleagues

Harold W. Webb: colleagues

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