Visualization of Communication Patterns in Collaborative Innovation Networks - Analysis of Some W3C Working Groups

ABSTRACT

Collaborative Innovation Networks (COINs) are groups of self-motivated individuals from various parts of an organization or from multiple organizations, empowered by the Internet, who work together on a new idea, driven by a common vision. In this paper we report first results of a project that examines innovation networks by analyzing the e-mail archives of some W3C (WWW consortium) working groups. These groups exhibit ideal characteristics for our purpose, as they form truly global networks working together over the Internet to develop next generation technologies. We first describe the software tools we developed to visualize the temporal communication flow, which represent communication patterns as directed acyclic graphs, We then show initial results, which revealed significant variations between the communication patterns and network structures of the different groups., We were also able to identify distinctive communication patterns among group leaders, both those who were officially appointed and other who were assuming unofficial coordinating roles.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.3 Information Search and Retrieval
          Subjects: Clustering

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Graphical user interfaces (GUI)
      H.5.3 Group and Organization Interfaces
          Subjects: Organizational design; Computer-supported cooperative work; Asynchronous interaction

General Terms:
Algorithms, Design, Economics, Human Factors, Management, Measurement, Performance

Keywords:
collaborative applications, collaborative innovation network, knowledge management, social network analysis, temporal information visualization