Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet

ABSTRACT

During the summer of 2002, Information Services & Resources (ISR) created a departmental web team with the goal of redesigning the ISR website. The team completed a successful (and SIGUCCS award winning) redesign, but in the process discovered a need for an organized website for the IT staff. At the same time our department's organizational development team was looking for a way to distribute their materials to staff over the web and build an online community. We decided to combine efforts and develop a valuable tool for our department by creating the ISR Intranet.The Intranet was designed to:

• Create a single place for IT staff to access forms, tools and resources.
• Create an online community to foster communication and sharing among staff.
• Provide easy access to strategic planning, performance planning and organizational development materials.

.Our paper will explore the different sections of the website, the technology employed in developing the site and its various components. We will also discuss staff reactions, lessons learned and our thoughts on the overall success of the site.The intended audience for this paper includes IT leaders, IT departmental webmasters and others who are interested in developing an intranet.

REFERENCES

• 1: Gene Spencer, Associate Vice President for Information Services & Resources, August 2002

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces

General Terms:
Design, Documentation, Management, Performance

Keywords:
intranet, staff development, web databases, web development