Understanding email interaction increases organizational productivity

ABSTRACT

To minimize the effect of email interruption on employee productivity, limit the frequency of new-email alerts (silence them, too), make it easier to assess each message's importance, and remove the reply-to-all facility.

REFERENCES

• 1: Cambridge AT&T Laboratories. Windows Virtual Network Computing. Cambridge, U.K., 2000; see www.uk.research.att.com/vnc/.
• 2: Tom DeMarco , Timothy Lister, Peopleware (2nd ed.): productive projects and teams, Dorset House Publishing Co., Inc., New York, NY, 1999
• 3: Tom DeMarco , Timothy Lister, Peopleware: productive projects and teams, Dorset House Publishing Co., Inc., New York, NY, 1987
• 4: Lotus Development Corp. Lotus ScreenCam. IBM Corp.; see www.lotus.com/projects/screencam.nsf.
• 5: Tristan Richardson , Quentin Stafford-Fraser , Kenneth R. Wood , Andy Hopper, Virtual Network Computing, IEEE Internet Computing, v.2 n.1, p.33-38, January 1998 [doi>10.1109/4236.656066]
• 6: Sentinel Products Ltd. Windows Ranger. Horsham, U.K., 2000; see www.rangersuite.com/products/win_ranger/winr_functions.htm.
• 7: Visionsoft Ltd. I-SPY. Mountain Lakes, NJ, 1999; see www.visionsoft.com/products/ispy.htm.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
      H.5.3 Group and Organization Interfaces