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ABSTRACT

This paper is a review of the experiences of the authors with electronic mail and is based upon their use of two different electronic mail systems. The first part of the paper contains a review of the attributes of the commercial systems currently available. The second part of the paper is a review of the use of two different electronic mail systems. User response to the electronic mail systems tested is considered to be the key measurement in system acceptability and utilization. The users' expectations, attitudes and responses to the systems are examined. The final part of the paper is a recommendation of how to introduce a pilot electronic mail system into a technically oriented organization.

REFERENCES

• 1: COMET User Manual, Computer Corporation of America, Cambridge, Massachusetts, 1980.
• 2: AUGMENT Applications and Features, Tymshare Inc., February 1981 Cupertino, CA
• 3: Wang Word Processor Operator's Guide, Wang Laboratories Inc., 1978.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Electronic mail

General Terms:
Theory