Electronic mail usage analysis

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Electronic mail usage analysis

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Conference on Human Factors in Computing Systems archive
Proceedings of the 1982 conference on Human factors in computing systems table of contents

Gaithersburg, Maryland, United States

Pages: 278 - 280

Year of Publication: 1982

Author

Harry M. Hersh

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
NBS : National Bureau of Standards
ACM Wash. DC Chap. : ACM Washington DC Chapter

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 5, Downloads (12 Months): 22, Citation Count: 3

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ABSTRACT

An electronic mail system (EMS) has been in operation within Digital Equipment Corporation now for several years. The function of the system is to help serve the internal communication needs of this geographically distributed corporation. In particular, the system was intended to increase the effectiveness of managers, although secretaries, engineers, and other employees also use the system. As the mail system grew from a pilot operation to a global communications utility, the system's managers continued to receive a wide range of informal feedback concerning users' perceptions and utilization of the system. In order to assess reliably how users were reacting to this new communication mode, usage aspects of the electronic mail system were investigated by a random survey of the user population and by an analysis of EMS learning behavior. The survey portion of the study will be discussed in this paper.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

Wainer, H. Gapping. Psychometrika, 1978, 43, 203-211.

CITED BY 3

	Susan F. Ehrlich, Strategies for encouraging successful adoption of office communication systems, ACM Transactions on Information Systems (TOIS), v.5 n.4, p.340-357, Oct. 1987
	John D. Gould , Stephen J. Boies, Human factors challenges in creating a principal support office system—the speech filing system approach, ACM Transactions on Information Systems (TOIS), v.1 n.4, p.273-298, Oct. 1983
	Robert B. Allen, Working paper on ethical issues for research on the use of computer services and interfaces, ACM SIGCHI Bulletin, v.16 n.1, p.12-16, July 1984