A cross-cultural comparison of IS designer values

ABSTRACT

The values of system designers have a significant influence on the extent to which information system meet the broad effectiveness needs of an organization.

REFERENCES

• 1: Administrationsdepartmentet, Kontorteknik i staten--en laereprocess {Computer Systems in Central Government: A Learning Process--In Danish), Copenhagen, 1986.
• 2: Argyris, C. Management Information Systems, The Challenge to Rationality and Emotionality, Manage. Sci, 17, 6 (Feb. 1971), B-275.
• 3: Argyris, C. and Schon, D. Theory in Practice. Jossey-Bass Inc., San Fran., Calif. 1974.
• 4: Berg, M., Chen, K. and Zissis, G. A value-oriented policy generation methodology and technology assessment. Technol. Forecasting and Soc. Change 8, 4 (1976), 401-420.
• 5: Niels Bjo:.KC /rn-Andersen , Ken Eason , Daniel Robey, Managing computer impact: an international study of management and organizations, Ablex Publishing Corp., Norwood, NJ, 1986
• 6: Bjorn-Andersen, N. and Hedberg, B. (1977), Design of Information Systems in an Organizational Perspective. In Prescriptive Models of Organizations, P. C. Nystrom, and W. Starbuck, Eds. TIMS Studies in the Management Sciences, 5, North-Holland, Amsterdam, 1977, p. 125-142.
• 7: BjOrn-Andersen, N., Hedberg, B., Mercer, D., Mumford, E., and Sole, A. The Impact of Systems Change in Organ~ations. Sijthoff & Noordoff, Alphen aan den Rijn, The Netherlands, 1979.
• 8: Bj0rn-Andersen, N., and Malmvig, K. Edb-specialister som professionel gruppe. In Proceedings of Norddata 1977 (Stockholm, 1977), pp. 880-886.
• 9: Bj~rn-Andersen, N., and Skousen, T.S. User Driven Systems Design. In Proceedings from Joint International Symposium on Information Systems. Australian Computer Society, (1984).
• 10: Bohrnsted, G. W. Reliability and Validity Assessment in Attitude Measurement. In Attitude Measurement, G. F. Summers, Ed. Rand McNally {1970}.
• 11: Bostrom, R. A Socio-Technical Perspective on MIS Implementation. ORSA/TIMS National Conference (Colorado Springs, Colo., Nov. 1980).
• 12: Bostrom, R.P. and Heinen, J. MIS Problems and Failures: A Socio- Technical Perspective; Part I: The Causes. MIS-Q. 2, 3 (Sept. 1977), 17-32.
• 13: Bostrom, R., and Hienen, I. M{S Problems and Failures: A Socio- Technicai Perspective; Part II: The Application of Socio-Technical Theory. MIS-Q. 2, 4 (1977}, 11-28.
• 14: Checkland, P. Systems Thinking, Systems Practice. Wiley, NY, 1981.
• 15: Churchman, C.W. Prediction and Optimal Decision, Philosophical Issues of a Science of Values. Prentice-Hall, NJ, 1961.
• 16: Churchman, C.W. Systems Approach. Dell Publishing, NY, 1968.
• 17: Ron Dagwell , Ron Weber, System designers' user models: a comparitive study and methodological critique, Communications of the ACM, v.26 n.11, p.987-997, Nov. 1983 [doi>10.1145/182.358465]
• 18: Davis, L.E. Job Satisfaction Research: The Post Industrial View. Ind. Rel. (May 1971}, 176-193.
• 19: Tom DeMarco, Structured Analysis and System Specification, Prentice Hall PTR, Upper Saddle River, NJ, 1979
• 20: Docherty, P. User Participation in and Influence on Systems Design in Norway and Sweden in Light of Union InvoIvement, New Legislation and Joint Agreements. In The Human Side of Information Processing, N. Bj0rn-Andersen, Ed. North-Holland, Amsterdam, 1980.
• 21: England, G.W. Personal Value Systems of American Managers. The Acad. Manage. }. 10 (1967), 53-68.
• 22: England, G.W., and Agarwal, N. Personal Values and Military Administration. Tech. Rep. No. AD711358 (Aug. 1970), Univ. of Minn.
• 23: England, G.W., and Agarwal, N. A Manual of Development and Research for the Personal VaIue Questionnaire. The Center for Comparative Studies in Technological Development and Social Change, Univ. of Minn., 1971.
• 24: England, G.W., Agarwal, N., and Dhingra, O.P. The Manager and Man, A Cross-Cultural Study of Personal Values. Kent State Univ. Press: Comparative Administration Research Institute, 1974.
• 25: England, G.W., Agarwal, N., and Trerise, R.E. Union Leaders and Managers: A Comparison of Value Systems. Ind. Rel. 10, 2 (May, 1971), 211-226.
• 26: Friedman, A., Greenbaum, J., and Jacobs, M. The Challenge of Users and Unions. Datamation (Sept. 15, 1984), 93-100.
• 27: Fok, L., Kumar, K., and Wood-Harper, T. Methodologies for Socio- Technical Systems (STS) Development: A Comparison. In Proceedings of the International Conference on Information Systems, J. DeGross and C. Kriebel, Eds. 1987, pp. 319-334.
• 28: Ginzberg, M. Early Diagnosis of MIS Implementation Failure. Manage. Sci. 27, 4 459-478.
• 29: John Hawgood , Frank F. Land , Enid Mumford, A participative approach to forward planning and system change, Proceedings of the 2nd Conference of the European Cooperation on Informatics: Information Systems Methodology, p.39-61, October 10-12, 1978
• 30: Hedberg, B. Using Computerized Information Systems to Design Better Organizations and Jobs. In The Human Side of Information Processing, N. Bj0rn-Andersen, Ed. North-Holland, Amsterdam, 1980.
• 31: Hedberg, B., and Mumford, E. The Design of Computer Systems, Man's Vision of Man as an Integral Part of the System Design Process. In Human Choice and Computers, E. Mumford and H. Sackman, Eds. North-Holland, Amsterdam, 1974, pp. 31-59.
• 32: R. A. Hirschheim, Office automation: a social and organizational perspective, John Wiley & Sons, Inc., New York, NY, 1986
• 33: Hofsteede, G. Cutturat Consequences: International Differences in Work Related Values. Sage Pub., Beverty Hitls, Calif., 1980.
• 34: Hoyer, R. User Participalion--Why is Development So Slow. In The Information Systems Environments, Lucas, H.C., Land, F.F., Lincoln, T.J., and Supper, K., Ed:;. North-Holland, Amsterdam, 1980.
• 35: Jick, T.D. Managers and Quality of Working Life: A Clash of Values?
• 36: In Management Under Different Value Systems, Dlugos, G. and Weiermeir, K., Eds. Walter De Gruyter. 1981.
• 37: Klein, H. K., and Kumar, K. Information Systems Devetopment for Human Progress in Organizations. North-Holland, Amsterdam, 1989.
• 38: Klein, H.K., Meadows, L.S.G., and Welke, R.J. lmproving the Quality of Working Life through Better Design of Information Systems. ISRAM WP-8010-3.1. Faculty of Business, McMaster Univ., Hamilton, Ontario, Canada. }n Proceedings of the International Conference on AppIied System Research & Cybernetics, Pergamon Press, 1980.
• 39: Rob Kling, Value conflicts and social choice in electronic funds transfer system developments, Communications of the ACM, v.21 n.8, p.642-657, Aug. 1978 [doi>10.1145/359576.359580]
• 40: Kling, R. Value Conflicts in Computing Developments: Developed and Developing Countries. Telecommunication Policy (March 1983), 12-34.
• 41: Kling, R. Assimilating Social Values in Computer-Based Technologies. Telecommunications PoIicy (June 1984), 127-147.
• 42: Kluckhohn, C. Value and Value Orientations in the Theory of Action: An Exploration in Definition and Classification. In Toward a General Theory of Action, Parsons, Talcott, and Shils, A.E., Eds. Hatper and Row, 1951.
• 43: Kumar, K. Participant Values in Information Systems Development. Ph.D. dissertation, Dept. of Management Sciences/Systems, McMaster Univ., 1984.
• 44: Kumar, K., and Welke, R.J. tmplementation Failure and System Developer Values: Assumptions, Truisms and Empirical Evidence. Proceedings of the Fifth International Conference on Information System (Tucson, Ariz., 1984), pp. 1-12.
• 45: Kuldeep Kumar , Richard J. Welke, Methodology EngineeringR: a proposal for situation-specific methodology construction, Challenges and strategies for research in systems development, John Wiley & Sons, Inc., New York, NY, 1992
• 46: Land, F. Evolutionary Information Systems; Concepts and Perspectives: A Review. In Evolutionary Information Systems, J. Hawgood, Ed. North-Holland, Amsterdam, 1982.
• 47: Land, F., Mumford, E., and Hawgood, J. Systems Analyst of the 1980's; Four AnalyticaI Procedures to Assist the Design Process. In The Information System:; Environment, H.C. Lucas, F. Land, T.J. Lincoln, and K. Supper, Eds. North-Holland, Amsterdam, 1980.
• 48: Lawrence, and Lorch. Organization and Environment. Harvard Univ., Boston, Mass., 1967.
• 49: Lindecamp, D. Personal Values & Business Success of Small Independent Retailers. Ph.D. Dissertation, Texas A&M University, 1981.
• 50: M. Sundburg , G. Goldkuhl, Information Systems Development: A Systematic Approach, Prentice Hall Professional Technical Reference, 1981
• 51: K. Lyytinen , R. Hirschheim, Information systems failures—a survey and classification of the empirical literature, Oxford Surveys in Information Technology, Oxford University Press, Inc., New York, NY, 1988
• 52: M. Lynne Markus , Niels Bjørn-Andersen, Power over users: its exercise by system professionals, Communications of the ACM, v.30 n.6, p.498-504, June 1987 [doi>10.1145/214762.214764]
• 53: Mathiassen, L., Rolskov, B., and VedeI, E. Regulating the Use of EDP by Law and Agreements. In Systems Design For, With, and By the Users, Briefs, U., Ciborra, C., and Schneider, L., Eds. North-Holland, Amsterdam, 1983.
• 54: Mattessich, R. Instrumental Reasoning and Systems Methodology. D. Reidel, Dordrecht, Holland, 1978.
• 55: Mumford, E. Values, Technology and Work. Martinus Nijhoff, The Hague. Netherlands, 1981.
• 56: Mumford, E. Designing Human Systems. Manchester University Press, Manchester, UK, 1983.
• 57: Munk-Madsen, A. System Analysis With Users. In Systems Design For, With, and By the Users, U. Briefs, C. Ciborra, and L. Schneider, Eds. North-Holland, A msterdam, 1983.
• 58: Nyygard. K. The Iron and Metal Project: Trade Union Participation, In Computers Dividing Matt and Work. A. Sandberg, Ed. Swedish Center for Working Life, Malmo, Sweden, 1979.
• 59: Osgood, E.C., Suci, G.C., and Tannenbaum, P.C. The Measurement of Meaning. Univ. of {llinois Press, Urbana, Ii1., 1957.
• 60: Peters, T.J., and Waterman, R.H. In Search of Excellence. Harper and Row, NY, 1984.
• 61: Pepper, S.C. The Source of Values. Univ. of California, Berkeley, Calif.
• 62: Rokeach, M. The Nature of Human Values. The Free Press, New York, NY. 1973.
• 63: Sackman, H. Problems and Promise of Participative Information Systems Design. In Systems Design For, With, and By the Users, Briefs, U., Ciborra, C., and Schneider, L., Eds. North-Holland, Amsterdam, 1983.
• 64: Sage, A.P. Methodology for Large Scale Systems. McGraw-Hill, NY, ~977.
• 65: G. Schäfer, Functional analysis of office requirements: a multiperspective approach, John Wiley & Sons, Inc., New York, NY, 1988
• 66: Schneider, L., and Ciborra, C. Techno}ogy Bargaining in Norway. In Systems Design For, With, and By the Users. U. Briefs, C. Ciborra, and L. Schneider, Eds. North-Holland, Amsterdam, 1983.
• 67: Sjogren, D., England, G.W. and Meltzer, I. Development of an Instrument for Assessing the Personal Values of Educational Administrators. Final Report Project No. 8-H-016, Colorado State Univ. {April, 1969}.
• 68: Sproul, and Hofmeister. Implementation: A Cognitive Approach. Working Paper, Dept. of Social Sciences. Carnegie-Mellon Univ., Pittsburgh, Pa., 1982.
• 69: Strassman, P.A. Information Payoff: The Transformation of Work in the Electric Age. The Free Press, New York, 1985.
• 70: Taylor, J.C. Job Design Criteria Twenty Years Later. In Design of Jobs, David, L.E. and Taylor, J.C., Eds. Goodyear Publishing Company, Santa Monica, Calif., 1979.
• 71: Turner, J.A. Computers and Clerical Jobs: The Missed Opportunity for Work Redesign. Working Paper CRIS #24, GBA #81-32 (CR), Center for Research on Information Systems, New York Univ., New York, NY, 1981.
• 72: Welke, R.J. User Oriented Approaches to MIS. CA Magazine 112, 8 (Aug. 1979), 62-68.
• 73: Zmud, R.W. CBIS Success and Failure. In lnforntation Systents in Organizations. Scott, Foresman and Co., Glenview, Ill., 1983.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING

  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

General Terms:
Design, Human Factors, Management

Keywords:
organizational issues, socio-technical design