Observing and probing

ABSTRACT

In this paper, we discuss and compare two user centred methods applied in concept design: observation and probes. The comparison is based on findings from two case studies. In these studies, user data was first inquired and then interpreted by a multidisciplinary design team, in order to support early user centered concept creation phase. The gathered user data and the current understanding of user experience served as a base for this reflection. In order to compare the findings, a framework of user experience qualities was generated from the point of view of concept design.

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INDEX TERMS

Primary Classification:
  A. General Literature
  A.0 GENERAL
      Subjects: Conference proceedings

General Terms:
Design, Human Factors, Theory

Keywords:
concept design, contextual design, cultural probes, empathic design, observation, user experience, user-centered design