Exploring user's emotional relationships with IT products

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Exploring user's emotional relationships with IT products: a structural equation model

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Designing Pleasurable Products And Interfaces archive
Proceedings of the 2003 international conference on Designing pleasurable products and interfaces table of contents

Pittsburgh, PA, USA

SESSION: Building blocks for effective education table of contents

Pages: 45 - 50

Year of Publication: 2003

ISBN:1-58113-652-8

Authors

Poh Wah Khong	Nanyang Technological University, Singapore
Jing Pu Song	McMaster University, Hamilton, ON, CANADA

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
ACM: Association for Computing Machinery

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 13, Downloads (12 Months): 74, Citation Count: 1

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ABSTRACT

Decades of ergonomics research change the consumers' criteria by which they value and choose an IT product. Compared with the emphasis placed on new functions, reliability, and good after-service in past, emotional response to products has become an important user requirement to improve the customer acceptance in the market. This study develops a model and validates two specific antecedent variables-computer experience and capability-which are hypothesized to be fundamental determinants of users' emotional response to IT products usage. Adding four more variables-such as attitude, belief, end user satisfaction and impact-test the parsimony of the model further. The research data were derived from a questionnaire survey circulated to 618 people in the worldwide and LISREL, a technique for modeling structural equation systems, was used to analyze the responses.

REFERENCES

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