Measurement of technology mediated communication style: the communication preferences inventory (CPI)

ABSTRACT

This paper describes the development of a new inventory for measuring communication preferences (the CPI). It begins with a discussion of the need for such an inventory, along with a description of earlier work on use of unified communications technology that motivated its development. The current 62-item of the CPI is presented, along with the associated factor structure based on a sample of 110 respondents. The relationship of the CPI to the big five personality factors is discussed, and a study is reported that assesses the ability of CPI items to predict email and newsgroup behaviour.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.4 Systems and Software
          Subjects: Performance evaluation (efficiency and effectiveness)

Additional Classification:
  C. Computer Systems Organization
  C.4 PERFORMANCE OF SYSTEMS
      Subjects: Measurement techniques

  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications

General Terms:
Design, Experimentation, Human Factors, Measurement, Theory