Where do helpers look?: gaze targets during collaborative physical tasks

ABSTRACT

This study used eye-tracking technology to assess where helpers look as they are providing assistance to a worker during collaborative physical tasks. Gaze direction was coded into one of six categories: partner's head, partner's hands, task parts and tools, the completed task, and instruction manual. Results indicated that helpers rarely gazed at their partners' faces, but distributed gaze fairly evenly across the other targets. The results have implications for the design of video systems to support collaborative physical tasks.

REFERENCES

• 1: Susan R. Fussell , Robert E. Kraut , Jane Siegel, Coordination of communication: effects of shared visual context on collaborative work, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.21-30, December 2000, Philadelphia, Pennsylvania, United States [doi>10.1145/358916.358947]
• 2: Susan R. Fussell , Leslie D. Setlock , Robert E. Kraut, Effects of head-mounted and scene-oriented video systems on remote collaboration on physical tasks, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA [doi>10.1145/642611.642701]
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Collaborative computing

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Evaluation/methodology; Computer-supported cooperative work

Keywords:
computer-supported collaborative work, empirical studies, eye gaze, video conferencing