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Interpersonal trust and empathy online: a fragile relationship
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Source Conference on Human Factors in Computing Systems archive
CHI '03 extended abstracts on Human factors in computing systems table of contents
Ft. Lauderdale, Florida, USA
SESSION: Short talks-Specialized section: trust, security & safety table of contents
Pages: 718 - 719  
Year of Publication: 2003
ISBN:1-58113-637-4
Authors
Jinjuan Feng  University of Maryland, Baltimore, MD
Jenny Preece  University of Maryland, Baltimore, MD
Jonathan Lazar  Towson University, Towson, MD
Sponsors
ACM: Association for Computing Machinery
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
Publisher
ACM  New York, NY, USA
Bibliometrics
Downloads (6 Weeks): 9,   Downloads (12 Months): 69,   Citation Count: 2
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ABSTRACT

An empirical study was conducted focusing on the effect of empathic accuracy and response type on online interpersonal trust in textual IM. The results suggest both empathic accuracy and response type have significant influence on online interpersonal trust. However, the interaction between empathic accuracy and response type is the dominant factor on interpersonal trust. The results also imply an interesting relationship between general trust attitude and online interpersonal trust.


REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Coke, S., Batson, D, and McDavis, K. Empathic mediation of helping: A two-stage model. Journal of Personality and Social Psychology, 36 (1978). 752--766.
 
2
Ickes, W. Empathic accuracy. Journal of Personality, 61 (1993). 587--610.
 
3
Preece, J. Empathy Online. Virtual Reality 4 (1999), 74--84, Springer-Verlag London Ltd.
 
4
Rempel, K. J., Holmes, J. G. and Zanna, M. P. Trust in close relationships. Journal of Personality and Social Psychology. 49. 1 (1985), 95--112.
 
5
Rotter, J. B. A new scale for the measurement of interpersonal trust. Journal of Personality, 35 (1967), 651--665.

CITED BY  2
Jeffrey T. Hancock , Jennifer Thom-Santelli , Thompson Ritchie, Deception and design: the impact of communication technology on lying behavior, Proceedings of the SIGCHI conference on Human factors in computing systems, p.129-134, April 24-29, 2004, Vienna, Austria
Jan Marco Leimeister , Winfried Ebner , Helmut Krcmar, Design, Implementation, and Evaluation of Trust-Supporting Components in Virtual Communities for Patients, Journal of Management Information Systems, v.21 n.4, p.101-131, Number 4/Spring 2005

INDEX TERMS

Keywords:
empirical methods, qomputer mediated communication, quantitative, social and legal issues

Collaborative Colleagues:
Jinjuan Feng: colleagues
Jenny Preece: colleagues
Jonathan Lazar: colleagues

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