Using video-based observation to shape the design of a new technology

ABSTRACT

A common problem in the development of software is that the designers either overlook certain aspects of the users' situations or do not have access to them. Not all projects are plagued by this kind of oversight, but it is widespread in the development of single-user systems and is compounded when we turn to systems designed to support collaborative work.

REFERENCES

• 1: Sara A. Bly, A use of drawing surfaces in different collaborative settings, Proceedings of the 1988 ACM conference on Computer-supported cooperative work, p.250-256, September 26-28, 1988, Portland, Oregon, United States [doi>10.1145/62266.62286]
• 2: George O. Goodman , Mark J. Abel, Collaboration research in SCL, Proceedings of the 1986 ACM conference on Computer-supported cooperative work, December 03-05, 1986, Austin, Texas [doi>10.1145/637069.637099]
• 3: Kendon, Adam. (1982) <i>Organization of Behavior in Face-to-face Interaction</i>. In Klaus Scherer and Paul Ekman (eds) <b>Handbook of Methods in Nonverbal Behavior Research.</b> Cambridge, England. Cambridge University Press.
• 4: Smith, Randall. (1986) <i>The Alternate Reality Kit: An Animated Environment for Creating Interactive Simulations.</i> <b>Proceedings of the IEEE Workshop on Visual Languages.</b> Dallas, Texas.
• 5: M. Stefik , D. G. Bobrow , S. Lanning , D. Tatar , G. Foster, WYSIWIS revised: early experiences with multi-user interfaces, Proceedings of the 1986 ACM conference on Computer-supported cooperative work, December 03-05, 1986, Austin, Texas [doi>10.1145/637069.637107]
• 6: Lucy A. Suchman, Plans and situated actions: the problem of human-machine communication, Cambridge University Press, New York, NY, 1987
• 7: Lucy A. Suchman , Randall H. Trigg, A framework for studying research collaboration, Proceedings of the 1986 ACM conference on Computer-supported cooperative work, December 03-05, 1986, Austin, Texas [doi>10.1145/637069.637097]
• 8: Suchman, Lucy A. (1988) <i>Representing Practice in Cognitive Science.</i> <b>Human Studies</b>, Vol. 11, pp. 305--325.
• 9: Herb Krasner , John Tang , Bill Curtis , Chris Bullen , Walt Scacchi, Panel session on collaborative design: technology futures, Proceedings of the 1986 ACM conference on Computer-supported cooperative work, December 03-05, 1986, Austin, Texas [doi>10.1145/637069.637086]
• 10: John C. Tang , Larry J. Leifer, A framework for understanding the workspace activity of design teams, Proceedings of the 1988 ACM conference on Computer-supported cooperative work, p.244-249, September 26-28, 1988, Portland, Oregon, United States [doi>10.1145/62266.62285]
• 11: Tang, John C. (1989) <i>Listing, Drawing, and Gesturing in Design: A Study of the Use of Shared Workspaces by Design Teams</i>, Xerox Technical Report #SSL-89-3 (Ph.D. dissertation, Stanford University)

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES

Additional Classification:
  I. Computing Methodologies
  I.4 IMAGE PROCESSING AND COMPUTER VISION

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems analysis and design

General Terms:
Design, Human Factors, Performance