Calls.calm: enabling caller and callee to collaborate

ABSTRACT

Calls.calm facilitates the ongoing interaction between two people; it works by enabling callers to make a reasonable choice of time and means for communication, by providing them with key information about the callee's situation. Calls.calm is a web-based application, supporting mini-browsers on web-enabled mobile phones and desktop browsers. Calls.calm was deployed for a month within two small work teams. Results from the deployment points to future direction for research and design.

REFERENCES

• 1: Allen E. Milewski , Thomas M. Smith, Providing presence cues to telephone users, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.89-96, December 2000, Philadelphia, Pennsylvania, United States [doi>10.1145/358916.358978]
• 2: Elin Rønby Pedersen , Tomas Sokoler, AROMA: abstract representation of presence supporting mutual awareness, Proceedings of the SIGCHI conference on Human factors in computing systems, p.51-58, March 22-27, 1997, Atlanta, Georgia, United States [doi>10.1145/258549.258584]

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Collaborative computing

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Evaluation/methodology
      H.5.3 Group and Organization Interfaces
          Subjects: Web-based interaction

General Terms:
Algorithms, Design, Human Factors

Keywords:
Mobile communication, awareness