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Why conversational agents should catch the eye
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Source Conference on Human Factors in Computing Systems archive
CHI '00 extended abstracts on Human factors in computing systems table of contents
The Hague, The Netherlands
SESSION: Short talks: communication and collaboration table of contents
Pages: 257 - 258  
Year of Publication: 2000
ISBN:1-58113-248-4
Authors
Roel Vertegaal  Queen's University, Canada
Robert Slagter  Telematics Institute, The Netherlands
Gerrit van der Veer  Vrije Universiteit, The Netherlands
Anton Nijholt  Twente University, The Netherlands
Sponsor
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
Publisher
ACM  New York, NY, USA
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Downloads (6 Weeks): 6,   Downloads (12 Months): 28,   Citation Count: 5
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ABSTRACT

We studied whether the gaze direction of users indicates whom they are speaking or listening to in multiparty conversations. Results show when someone is listening or speaking to individuals, there is indeed a high probability that the person looked at is the person listened (p=88%) or spoken to (p=77%). We implemented these findings in a multi-agent conversational system that uses eye input to gauge which agent the user is listening or speaking to.


REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

 
1
Argyle, M. and Cook, M. Gaze and Mutual Gaze. London: Cambridge University Press, 1976.
2
 
3
Kendon, A. Some Function of Gaze Direction in Social Interaction. Acta Psychologica 32, 1967, pp. 1-25.
 
4
LC Technologies. http://www.eyegaze.com, 1997.
 
5
Nijholt, A., v.d. Hoeven, G., et al. SCHISMA: A Natural Language Accessible Theatre Information and Booking System. In Proceedings of First Workshop on Applications of Natural Language to Databases. Versailles, France, 1995, pp. 271-285.
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7
Vertegaal, R. Look Who's Talking to Whom. PhD Thesis. Enschede, Netherlands: Cognitive Ergonomics Dept., Twente University, 1998.
 
8
Waters, K. and Frisbee, J. A coordinated muscle model for speech animation. In Proceedings of Graphics Interface'95. Canada, 1995.
 
9
Weisbrod, R. M. Looking behavior in a discussion group. Unpublished paper, Dept. of Psychology, Cornell University, 1965.


Collaborative Colleagues:
Roel Vertegaal: colleagues
Robert Slagter: colleagues
Gerrit van der Veer: colleagues
Anton Nijholt: colleagues