This computer responds to user frustration

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

This computer responds to user frustration

Full text

Pdf (245 KB)

Source

Conference on Human Factors in Computing Systems archive
CHI '99 extended abstracts on Human factors in computing systems table of contents

Pittsburgh, Pennsylvania

SESSION: Late-breaking results: HHI: bridging the gulf between humans and computers table of contents

Pages: 242 - 243

Year of Publication: 1999

ISBN:1-58113-158-5

Authors

Jonathan Klein	IS Robotics, Inc., Somerville, MA
Youngme Moon	Harvard Business School, Boston MA
Rosalind W. Picard	MIT Media Laboratory, Cambridge, MA

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 8, Downloads (12 Months): 66, Citation Count: 8

Additional Information:

abstract references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/632716.632866 What is a DOI?

ABSTRACT

A human-computer interaction (HCI) agent was designed and built to support users in their ability to recover from negative emotional states, particularly frustration. The agent uses social-affective feedback strategies delivered to the user with text-only interaction. The agent's effectiveness was evaluated against two control conditions: (1) user's emotions were ignored, and (2) users were able to report problems and "vent" their feelings and thoughts to the computer. Behavioral results showed that the agent was significantly more effective than the control conditions in helping relieve frustration levels.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Amsel, A. (1992). Frustration Theory. Cambridge University Press, Canada.
	2	Goleman, D. (1995). Emotional Intelligence. Bantam Books, New York.
	3	Klein, J. (1998) Computer Response to User Frustration. MIT Masters Thesis, September 1998.
	4	Byron Reeves , Clifford Nass, The media equation: how people treat computers, television, and new media like real people and places, Cambridge University Press, New York, NY, 1996

CITED BY 8

	R. W. Picard, Toward computers that recognize and respond to user emotion, IBM Systems Journal, v.39 n.3-4, p.705-719, July 2000
	Scott Brave , Clifford Nass, Emotion in human-computer interaction, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	Jeng-Yi Tzeng, Toward a more civilized design: studying the effects of computers that apologize, International Journal of Human-Computer Studies, v.61 n.3, p.319-345, September 2004
	Ulises Cortés , Roberta Annicchiarico , Javier Vázquez-Salceda , Cristina Urdiales , Lola Cañamero , Maite López , Miquel Sànchez-Marrè , Carlo Caltagirone, Assistive technologies for the disabled and for the new generation of senior citizens: the e-Tools architecture, AI Communications, v.16 n.3, p.193-207, August 2003
	Ling Chen , Gen-Cai Chen , Hong Chen , Jack March , Steve Benford , Zhi-Geng Pan, An HCI method to improve the human performance reduced by local-lag mechanism, Interacting with Computers, v.19 n.2, p.215-224, March, 2007
	Eva Hudlicka , Michael D. Mcneese, Assessment of User Affective and Belief States for Interface Adaptation: Application to an Air Force Pilot Task, User Modeling and User-Adapted Interaction, v.12 n.1, p.1-47, February 2002
	Magalie Ochs , Catherine Pelachaud , David Sadek, An empathic virtual dialog agent to improve human-machine interaction, Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems, May 12-16, 2008, Estoril, Portugal
	Nicolas Ech Chafai , Magalie Ochs , Christopher Peters , Maurizio Mancini , Elisabetta Bevacqua , Catherine Pelachaud, Des agents virtuels sociaux et émotionnels pour l'interaction humain-machine, Proceedings of the 19th International Conference of the Association Francophone d'Interaction Homme-Machine, November 12-15, 2007, Paris, France

INDEX TERMS

Keywords:
affective computing, empathetic interface, frustration, human-centered design, social interface, user emotion

Collaborative Colleagues:

Jonathan Klein: colleagues

Youngme Moon: colleagues

Rosalind W. Picard: colleagues

Adobe Acrobat

QuickTime

Windows Media Player

Real Player