Comparative evaluation of usability tests

Subscribe (Full Service)


	Search: The ACM Digital Library The Guide

	Feedback

Comparative evaluation of usability tests

Full text

Pdf (186 KB)

Source

Conference on Human Factors in Computing Systems archive
CHI '99 extended abstracts on Human factors in computing systems table of contents

Pittsburgh, Pennsylvania

PANEL SESSION: Panel table of contents

Pages: 83 - 84

Year of Publication: 1999

ISBN:1-58113-158-5

Authors

Rolf Molich	DialogDesign, Stenlose, Denmark
Ann Damgaard Thomsen	Kommunedata, Ballerup, Denmark
Barbara Karyukina	SGI, Chippewa Falls, WI
Lars Schmidt	Networkers, København Ø, Denmark
Meghan Ede	Sun Microsystems, Inc., Menlo Park, CA
Wilma van Oel	P5, Amsterdam, The Netherlands
Meeta Arcuri	Hotmail, Microsoft Corporation, San Jose, CA

Sponsor

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 44, Downloads (12 Months): 241, Citation Count: 12

Additional Information:

abstract references cited by index terms collaborative colleagues

Tools and Actions:	Request Permissions Review this Article Save this Article to a Binder Display Formats: BibTeX EndNote ACM Ref

DOI Bookmark:	Use this link to bookmark this Article: http://doi.acm.org/10.1145/632716.632768 What is a DOI?

ABSTRACT

Seven professional usability labs and one university student team have carried out independent, parallel usability tests of the same state-of-the-art, live, commercial web site. The web site used for the usability tests is www.hotmail.com, a major provider of free web-based e-mail. The panel will discuss similarities and differences in process, results and reporting.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Molich, R., Bevan, N., Butler, S., Curson, I., Kindlund, E., Kirakowski, J., and Miller, D. Comparative Evaluation of Usability Tests, in Proceedings of UPA98 (Usability Professionals Association 1998 Conference) (Washington DC, June 1998), UPA, 189-200.
	2	Joseph F. Dumas , Janice C. Redish, A Practical Guide to Usability Testing, Greenwood Publishing Group Inc., Westport, CT, 1993
	3	Jeffrey Rubin , Theresa Hudson, Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, John Wiley & Sons, Inc., New York, NY, 1994

CITED BY 12

	Melody Y. Ivory , Marti A Hearst, The state of the art in automating usability evaluation of user interfaces, ACM Computing Surveys (CSUR), v.33 n.4, p.470-516, December 2001
	Harley Manning, Must the sale end?, interactions, v.9 n.6, November + December 2002
	Paul McInerney , Christian Pantel , Karl Melder, Managing usability defects from identification to closure, CHI '01 extended abstracts on Human factors in computing systems, March 31-April 05, 2001, Seattle, Washington
	Nigel Bevan , Carol Barnum , Gilbert Cockton , Jakob Nielsen , Jared Spool , Dennis Wixon, The "magic number 5": is it enough for web testing?, CHI '03 extended abstracts on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Ron Perkins, Remote usability evaluations using the internet, Proceedings of the 1st European UPA conference on European usability professionals association conference, p.79-86, September 02-06, 2002, London, UK
	Janice (Ginny) Redish , Randolph G. Bias , Robert Bailey , Rolf Molich , Joe Dumas , Jared M. Spool, Usability in practice: formative usability evaluations - evolution and revolution, CHI '02 extended abstracts on Human factors in computing systems, April 20-25, 2002, Minneapolis, Minnesota, USA
	Martin Kessner , Jo Wood , Richard F. Dillon , Robert L. West, On the reliability of usability testing, CHI '01 extended abstracts on Human factors in computing systems, March 31-April 05, 2001, Seattle, Washington
	Joseph S. Dumas , Rolf Molich , Robin Jeffries, Describing usability problems: are we sending the right message?, interactions, v.11 n.4, July + August 2004
	Rolf Molich , Meghan R. Ede , Klaus Kaasgaard , Barbara Karyukin, Comparative usability evaluation, Behaviour & Information Technology, v.23 n.1, p.65-74, January-February 2004
	Sibylle Steinau , Oscar Díaz , Juan J. Rodríguez , Felipe Ibáñez, A tool for assessing the consistency of websites, Enterprise information systems IV, Kluwer Academic Publishers, Hingham, MA, 2003
	Ryan West , Katherine Lehman, Automated summative usability studies: an empirical evaluation, Proceedings of the SIGCHI conference on Human Factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada
	Gitte Lindgaard , Jarinee Chattratichart, Usability testing: what have we overlooked?, Proceedings of the SIGCHI conference on Human factors in computing systems, April 28-May 03, 2007, San Jose, California, USA

INDEX TERMS

Keywords:
evaluation, hotmail, thinking aloud, usability problem description, usability report, usability test problems, usability testing

Collaborative Colleagues:

Rolf Molich: colleagues

Ann Damgaard Thomsen: colleagues

Barbara Karyukina: colleagues

Lars Schmidt: colleagues

Meghan Ede: colleagues

Wilma van Oel: colleagues

Meeta Arcuri: colleagues

Adobe Acrobat

QuickTime

Windows Media Player

Real Player