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 ABSTRACT
This paper describes a series of interviews that focus on the ways that professional office workers use electronic mail to manage their daily work. A number of implications for the design of flexible mail systems are discussed.
Two principal claims are made. First, electronic mail is more than just a communication system. In addition to supporting information management, it provides a mechanism for supporting a variety of time management and task management activities. Some people are prioritizers, concentrating on the problem of managing incoming messages. Others are archivers, concentrating on how to archive information for subsequent use. Similarly, some people use mail to delegate tasks, while others perform tasks delegated to them by others electronically.
The second claim is that use of electronic mail is strikingly diverse, although not infinitely so. Individuals vary in their preferences, both in their general willingness to manage their work electronically and in their specific preferences along the dimensions described above. This diversity implies that one's own experiences with electronic mail are unlikely to provide sufficient understanding of other's uses of mail. Mail designers should thus seek flexible primitives that capture the important dimensions and provide flexibility for a wide range of users.
REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Steve Whittaker , Richard Davis , Julia Hirschberg , Urs Muller, Jotmail: a voicemail interface that enables you to see what was said, Proceedings of the SIGCHI conference on Human factors in computing systems, p.89-96, April 01-06, 2000, The Hague, The Netherlands
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Victoria Bellotti , Ian Smith, Informing the design of an information management system with iterative fieldwork, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.227-237, August 17-19, 2000, New York City, New York, United States
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Victoria Bellotti , Nicolas Ducheneaut , Mark Howard , Ian Smith, Taking email to task: the design and evaluation of a task management centered email tool, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
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Mark W. Newman , Jana Z. Sedivy , Christine M. Neuwirth , W. Keith Edwards , Jason I. Hong , Shahram Izadi , Karen Marcelo , Trevor F. Smith , Jana Sedivy , Mark Newman, Designing for serendipity: supporting end-user configuration of ubiquitous computing environments, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, June 25-28, 2002, London, England
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Victoria Bellotti , Nicolas Ducheneaut , Mark Howard , Ian Smith , Christine Neuwirth, Innovation in extremis: evolving an application for the critical work of email and information management, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, June 25-28, 2002, London, England
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Werner Geyer , Jürgen Vogel , Li-Te Cheng , Michael Muller, Supporting activity-centric collaboration through peer-to-peer shared objects, Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, November 09-12, 2003, Sanibel Island, Florida, USA
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Victoria Bellotti , Nicolas Ducheneaut , Mark Howard , Christine Neuwirth , Ian Smith , Trevor Smith, FLANNEL: adding computation to electronic mail during transmission, Proceedings of the 15th annual ACM symposium on User interface software and technology, October 27-30, 2002, Paris, France
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Michael J. Muller , Werner Geyer , Beth Brownholtz , Eric Wilcox , David R. Millen, One-hundred days in an activity-centric collaboration environment based on shared objects, Proceedings of the SIGCHI conference on Human factors in computing systems, p.375-382, April 24-29, 2004, Vienna, Austria
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Thomas Erickson , Wei Huang , Catalina Danis , Wendy A. Kellogg, A social proxy for distributed tasks: design and evaluation of a working prototype, Proceedings of the SIGCHI conference on Human factors in computing systems, p.559-566, April 24-29, 2004, Vienna, Austria
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Steve Whittaker , Quentin Jones , Bonnie Nardi , Mike Creech , Loren Terveen , Ellen Isaacs , John Hainsworth, ContactMap: Organizing communication in a social desktop, ACM Transactions on Computer-Human Interaction (TOCHI), v.11 n.4, p.445-471, December 2004
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W. Geyer , M. J. Muller , M. T. Moore , E. Wilcox , L.-T. Cheng , B. Brownholtz , C. Hill , D. R. Millen, Activity explorer: activity-centric collaboration from research to product, IBM Systems Journal, v.45 n.4, p.713-738, October 2006
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Michael Freed , Jaime Carbonell , Geoff Gordon , Jordan Hayes , Brad Myers , Daniel Siewiorek , Stephen Smith , Aaron Steinfeld , Anthony Tomasic, RADAR: a personal assistant that learns to reduce email overload, Proceedings of the 23rd national conference on Artificial intelligence, p.1287-1293, July 13-17, 2008, Chicago, Illinois
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