What makes users happy?

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What makes users happy?

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Communications of the ACM archive
Volume 29 , Issue 7 (July 1986) table of contents

Pages: 594 - 598

Year of Publication: 1986

ISSN:0001-0782

Authors

Avi Rushinek	Univ. of Miami, Coral Gables, FL
Sara F. Rushinek	Univ. of Miami, Coral Gables, FL

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 8, Downloads (12 Months): 73, Citation Count: 15

Additional Information:

abstract references cited by index terms review collaborative colleagues

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ABSTRACT

The results of a user questionnaire are used to determine the effects of 17 different independent variables on user satisfaction.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Raymond E. Barber , Henry C. Lucas, Jr., System response time operator productivity, and job satisfaction, Communications of the ACM, v.26 n.11, p.972-986, Nov. 1983 [doi>10.1145/182.358464]
	2	Compufenoorld. Productivity aid boosts total plant's access time. Computemwrld 17. 37 (Sept. 12. 1983). 53.
	3	Datapro Research Corp. User Rafirrgs of Compufrr Sysfms. Datapro Research Corp.. New Jersey. 1984.
	4	Dzida. W.. Herda. S.. and Itzefeldt. D. User-perceived quality of interactive systems. IEEE Tram. Softw. Eug. SE-4, 4 (July 1978). 270-276.
	5	Glazer. S. Application generators: Automating the art of programming. Mini Syst. 16. 6 (May 1983). 125.
	6	Gordon. R.A. Issues in multiple regression. Am. 1. Soml. 73. 5 (Mar. 1968). 592-616.
	7	Keren. R. The most important software in the business world. Soffw. Nms 3. 12 (Dec. 1983). 25-27.
	8	Nie. H.N.. Hull. C.H.. Jenkins. J.F.. Steinbrenner. K.. and Bentl. D.H. Sfafisfiral Package for fhr Social Sciewps. McGraw-Hill. New York, 1975,468-514.
	9	Riley. J. Users want better support. Co~vpuf. Wkly. 894 (Jan. 26. 1984). 18-19.
	10	Rushinek. A., and Rushinek. S. Mini/micro computer evaluation of system features: An empirical discriminant model of software and hardware expandability. cost-efficiency, installation and delivery. Mmagrml Drcis. Ecm. (MDE) lnt. 1. Res. Prog. Mnrrage. Ecm. 5. 4 (Sept. 1984). 150-160.
	11	Rushinek. A., and Rushinek. S. Accounting and billing software and user reactions: An interactive diagnostic audit trail. Inf. Manngc. 9. 1 (Aug. 1985). 9-20.
	12	A Rushinek , S Rushinek, The influence of troubleshooting, education, and documentation on computer user satisfaction, IEEE Transactions on Systems, Man and Cybernetics, v.16 n.1, p.165-168, Jan./Feb. 1986 [doi>10.1109/TSMC.1986.289295]

CITED BY 15

	Avi Rushinek , Sara Rushinek, What Makes a Publisher Important?, Ubiquity, v.4 n.12, p.1-1, May 13-19, 2003
	John P. Chin , Virginia A. Diehl , Kent L. Norman, Development of an instrument measuring user satisfaction of the human-computer interface, Proceedings of the SIGCHI conference on Human factors in computing systems, p.213-218, May 15-19, 1988, Washington, D.C., United States
	Eelko K. R. E. Huizingh, Correlates of surrogates for DSS success: an exploratory study, Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research, p.161-170, April 05-07, 1992, Cincinnati, Ohio, United States
	Robert Geist , Robert Allen , Ronald Nowaczyk, Towards a model of user perception of computer systems response time, ACM SIGCHI Bulletin, v.17 n.SI, p.249-253, May 1987
	Jan L. Guynes, Impact of system response time on state anxiety, Communications of the ACM, v.31 n.3, p.342-347, March 1988
	D. J. van Eden , J. M. Fritz , S. Latchford, An open-ended research database for learning center activity, Proceedings of the 19th annual conference on Computer Science, p.515-522, April 1991, San Antonio, Texas, United States
	James B. Pick, Staffing and managerial aspects of information systems in art museums: an example of nonprofits, Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research, p.328-337, April 05-07, 1992, Cincinnati, Ohio, United States
	Rudy Hirschheim , Jaana Porra , Michael S. Parks, The evolution of the corporate IT function and the role of the CIO at Texaco: how do perceptions of IT's performance get formed?, ACM SIGMIS Database, v.34 n.4, p.8-27, Fall 2003
	Steven L. Teal , Alexander I. Rudnicky, A performance model of system delay and user strategy selection, Proceedings of the SIGCHI conference on Human factors in computing systems, p.295-305, May 03-07, 1992, Monterey, California, United States
	Michael Mullany , Peter Lay, Relating cognitive problem-solving style to user resistance, The economic and social impacts of e-commerce, Idea Group Publishing, Hershey, PA, 2003
	Avi Rushinek , Sara Rushinek, What makes users unhappy: share-point team services web server security, Ubiquity, v.6 n.2, p.1-1, January 25 - February 1, 2005
	Avi Rushinek , Sara Rushinek, E-commerce security measures: are they worth it?, Ubiquity, v.3 n.39, p.1, November 12-18, 2002
	James B. Pick, Staffing and managerial aspects of information systems in art museums: an example of nonprofits, ACM SIGCPR Computer Personnel, v.14 n.1-2, p.66-75, Nov. 1992
	Paddy O'Donnell , Stephen W. Draper, How machine delays change user strategies, ACM SIGCHI Bulletin, v.28 n.2, p.39-42, April 1996
	Guillaume Gronier , Salim Gomri, Etude des métaphores temporelles sur la perception du temps d'attente, Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine, September 02-05, 2008, Metz, France

INDEX TERMS

Classification:
C. Computer Systems Organization
C.4 PERFORMANCE OF SYSTEMS
Subjects: Performance attributes

H. Information Systems
H.1 MODELS AND PRINCIPLES
H.1.2 User/Machine Systems
Subjects: Human factors

K. Computing Milieux
K.1 THE COMPUTER INDUSTRY
Subjects: Markets

General Terms:
Economics, Human Factors, Measurement, Performance

REVIEW

"Thomas C. Lowe : Reviewer"

This paper reports on a controlled survey which asked the question “What makes users happy?” The responses are based on a mailing sent to subscribers of Computerworld magazine. The question is answered by relating 17 indep more...

Collaborative Colleagues:

Avi Rushinek: colleagues

Sara F. Rushinek: colleagues

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