Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users

ABSTRACT

This presentation will discuss the viability of the new partnerships that have been formed to create a knowledge base in the form of a new web site. Material will be submitted by both staff and student consultants. This topic is of interest to those who are looking for new ways of combining "Training and Documentation" and "Customer Support" with new "Technology" on the "World Wide Web."

REFERENCES

• 1: Jerry McGarrity, Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop, Proceedings of the 29th annual ACM SIGUCCS conference on User services, October 17-20, 2001, Portland, Oregon, USA [doi>10.1145/500956.500983]
• 2: Kevin W. Bishop , Arlen Johnson , Deb Wentorf, From dated to dynamic: a campus newsletter unfolds as a web service, Proceedings of the 30th annual ACM SIGUCCS conference on User services, p.1-4, November 20-23, 2002, Providence, Rhode Island, USA [doi>10.1145/588646.588647]

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.m Miscellaneous

General Terms:
Documentation, Experimentation

Keywords:
documentation, help desk, knowledge base, student consultants, training, web site