One size does not fit all (but a good model might): the academic media & technology pyramid

ABSTRACT

This paper presents a design philosophy for the targeted and cost-effective delivery of information technology services that balance innovation and infrastructure needs within an academic institution. Utilizing case studies from Yale University, the model which describes this philosophy is presented as generalizeable allowing accommodation of academic populations of different sizes, cultures and budgets. A key element is the ability to readily adapt to new technology through appropriate innovation while maintaining core commitments to production services, both of which are necessary for the effective infusion of IT in an academic environment.

INDEX TERMS

General Terms:
Management, Theory