Moderating effects of age, education, and tenure on the job satisfaction-job performance relationship

ABSTRACT

An exploratory investigation was conducted to clarify the role of age, education level attained, and tenure as potential moderators of the relationship of job satisfaction and job performance for information systems personnel. Participants in an empirical study included 202 individuals from twelve computer centers. No support was found for age, education level attained, and tenure as moderators. This lack of support extended beyond a summated measure of total job performance to each of the component performance measures: quantity of work, quality of work, job knowledge, job judgment, job initiative, adaptability, cooperation, and innovativeness. A small statistically significant relationship was found for these variables on job knowledge and job judgment.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors

Additional Classification:
  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Staffing
  K.7 THE COMPUTING PROFESSION

General Terms:
Human Factors, Management, Performance