An update measure of supervisor-rated job performance for programmer/analysis

ABSTRACT

In this research an updated measure of job performance is proposed. The measure is based on the work of Arvey and Hoyle (1974) and is modified to meet the changes in MIS jobs over the last several years. The eighteen item job performance measure was given to 238 programmer/analysts and their supervisors at a large company. A factor analysis of the items yielded a five factor model of performance composed of: overall performance, communication skills, job attitude, business knowledge, and technical skills. The factors were found to be both reliable and valid. Relationships among the factors, and between the factors and both demographic variables and work satisfaction, are explored.

REFERENCES

• 1: Arvey, R.D. and Hoyle, J.C., A Guttman Approach to the Development of Behaviorally Based Rating Scales for Systems Analysts and Programmer/Analysts, Journal of Applied Psychology, 1974, Volume 59, Number 1, pages 61-68.
• 2: Campbell, D., and Fiske, D. Convergent and Discriminant Validity by the Multitrait-Multimethod Matrix, Psychological Bulletin, Volume 56, 1959, 81-105.
• 3: Guinan, P.J. and Bostrom, R,P,, Communication Behaviors of Highly-Rated Versus Lowly Rated Systems Developers, Institute for Research on the Management of Information Systems, Working Paper #W707, Indiana University, 1987.
• 4: Iaffaldano, M.T. and Muchinsky, P.M., Job Satisfaction and Job Performance: A Meta-Analysis, PsycholoKica! Bulletin, 1985, Volume 97, Number 2, pages 251-273.
• 5: Kuchner, W.K., Relationships Between Supervisory and Subordinate Ratings for Technical Personnel, Journal of Industrial Psychology, 1966, Volume 3, pages 57-60.
• 6: Lawler, E.E. III, The Multitrait-Multirater Approach to Measuring Managerial Job Performance, Journal of Applied Psychology, 1967, Volume 51, Number 5, pages 369-381.
• 7: Nunnally, J.C. Psychometric Theory, Second Edition, McGraw-Hill, New York, 1978.
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Decision support (e.g., MIS)

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Management techniques (e.g., PERT/CPM)
      K.6.2 Installation Management
          Subjects: Performance and usage measurement

General Terms:
Human Factors, Management, Measurement, Performance