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ABSTRACT
This article describes the work that has been done in Portugal with regard to the Information Society and citizens with special needs (i.e. citizens with disabilities, the elderly and the long-term bed-ridden) as a result of legislation (government resolutions), Ministry of Science and Technology policies (creating a special unit), participation in international initiatives (on-line discussion forum on the eEurope document), and the implementation of a plan of action, the basic goals of which were to provide accessibility to the Information Society for these citizens: access to the Internet, adapting or creating accessibility to initiatives being implemented as part of the Information Society to make them as inclusive as possible, and providing these citizens with infrastructures, equipment and training in new technologies. It is essential to look to the future in terms of full use of all the potential of the new technologies, when it comes to both products and services. REFERENCES
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