Design and evaluation of just-in-time help in a multi-modal user interface

ABSTRACT

In order to optimally support learning, help should be given at an appropriate level: providing the users with new information, relevant to and needed for their task. This paper discusses the design and evaluation of such a help system, applied in the Radiology domain.

REFERENCES

• 1: Gediga, G., Hamborg, K., & Duntsch,I. The IsoMetrics usability inventory: An operationalisation of ISO 9241/10. Behavior and Information Technology, 18, 151-164. (1999).
• 2: Eric Horvitz, Principles of mixed-initiative user interfaces, Proceedings of the SIGCHI conference on Human factors in computing systems: the CHI is the limit, p.159-166, May 15-20, 1999, Pittsburgh, Pennsylvania, United States [doi>10.1145/302979.303030]
• 3: Norcio, A.F., & Stanley, J. Adaptive human-computer interfaces. Naval Research Lab Report 9148 (1988).
• 4: Masthoff, J. An agent-based interactive instruction system. PhD. Thesis. Eindhoven University of Technology, Eindhoven, The Netherlands. (1997).

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems analysis and design

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.2 Design Tools and Techniques
          Subjects: User interfaces

  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Evaluation/methodology

General Terms:
Design, Human Factors, Performance, Theory

Keywords:
adaptation, intelligent user interface, interface agent, mixed locus of control, on-line help