Managing your total IT cost of ownership

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Managing your total IT cost of ownership

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Communications of the ACM archive
Volume 45 , Issue 1 (January 2002) table of contents
Internet abuse in the workplace and Game engines in scientific research

Pages: 101 - 106

Year of Publication: 2002

ISSN:0001-0782

Authors

Julie Smith David	Arizona State University, Tempe, AZ
David Schuff	Temple University, Philadelphia, PA
Robert St. Louis	Arizona State University, Tempe, AZ

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 39, Downloads (12 Months): 381, Citation Count: 5

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ABSTRACT

Though the TCO of end-user workstations can always be reduced by sacrificing end-user service, careful planning can reduce the costs without the sacrifice.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Blum, R. Network and Systems Management Total Cost of Ownership. Lucent Technologies, Murray Hill, NJ, 2001.
	2	Byrnjolfsson, E. and Hitt, L. Computing Productivity: Firm-Level Evidence. MIT Sloane School of Management, Cambridge, MA, 2000; see ebusiness.mit.edu/erik/cp.pdf.
	3	Cappucio, D., Keyworth, B, and Kirwin, W. Total Cost of Ownership: The Impact of System Management Tools. Gartner Group, Stamford, CT, 1996.
	4	Cosgrove, L., Worthen, W., and Worthen, B. Don't drop the ball. CIO Mag. (Sept. 1, 2001); see www.cio.com/archive/090101/ball.html.
	5	Dryden, P. 'Futz factor' measurement tough to pin down in TCO. Computerworld (Apr. 13, 1998); see www.computerworld. com/cwi/story/0,1199,NAV47_STO30535,00.html.
	6	Gomolski, B., Grigg, J., and Potter, K. 2001 IT Spending and Staffing Survey Results. Gartner Group, Stamford, CT, 2001.
	7	James E. Hunton , Kenneth H. Price, Effects of the user participation process and task meaningfulness on key information system outcomes, Management Science, v.43 n.6, p.797-812, June 1997 [doi>10.1287/mnsc.43.6.797]
	8	Johnson, H. Technical Support Costs and Dual-Platform Desktops: Managed Diversity. Gartner Group, Stamford, CT, 1995.
	9	Lacity, M. and Hirschheim, R. Four Stories of Information Technology Insourcing. University of Houston College of Business Administration, Houston, Feb. 1998.
	10	Nash, K. Study: Use of standards in IT saves money. Computerworld (Mar. 8, 2001); see www.computerworld.com/cwi/story/ 0,1199,NAV47_STO58407,00.html.
	11	Schneider, C. Hold on to your wallet! Are chief information officers ruining CFOs' budgets? CFO Mag. (Nov. 22, 2000); see www.cfo.com/article/1,4616,0\|1\|AD\|1226,00.html.
	12	Vijayan, J. The new TCO metric. Computerworld 35, 25 (June 18, 2001), 36.

CITED BY 5

	Kimfong Lei , Phillip T. Rawles, Strategic decisions on technology selections for facilitating a network/systems laboratory using real options & total cost of ownership theories, Proceedings of the 4th conference on Information technology curriculum, October 16-18, 2003, Lafayette, Indiana, USA
	Lihui Lin, Impact of user skills and network effects on the competition between open source and proprietary software, Electronic Commerce Research and Applications, v.7 n.1, p.68-81, April, 2008
	So Young Sohn , Ji Soo Lee, Cost of ownership model for a CRM system, Science of Computer Programming, v.60 n.1, p.68-81, March 2006
	Janak Parekh , Gail Kaiser , Philip Gross , Giuseppe Valetto, Retrofitting Autonomic Capabilities onto Legacy Systems, Cluster Computing, v.9 n.2, p.141-159, April 2006
	Claudia Loebbecke , Claudio Huyskens, A Competitive Perspective on Standard-Making: Kaufhof's RFID Project in Fashion Retailing, Electronic Markets, v.18 n.1, p.30-38, February 2008