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 ABSTRACT
Interactive paging devices known as Blackberries were evaluated by student and professional support staff of Furman University as a part of a longer range evaluation of the technology for future campus-wide implementation. The immediate and robust but low impact communication potential between field staff and systems administrators offered a level of troubleshooting collaboration not possible with other technologies or communication strategies. The costs, benefits and outcomes of the six-month trial as well as the ongoing use of the devices in this setting may provide others considering the technology with factors to consider. REFERENCES
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