IT staff training and development

ABSTRACT

Our paper demonstrates how UTSA's Information Technology Training and Development Plan removes the guesswork from training needs assessment and acquisition. It assists IT managers in establishing a team of well-prepared, technically competent, customer centered personnel. The dividends are increased customer satisfaction, reduced attrition, cost savings, and an upwardly mobile staff.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Training

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Training, help, and documentation

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.3 Software Management
          Subjects: Software development

General Terms:
Management, Measurement, Performance

Keywords:
employee development, training needs assessment, training plan, upward mobility