How to provide something for everyone without going insane

ABSTRACT

Along with the rest of the Information Technology landscape over the last couple of years, providing technical support to Faculty has become increasingly complex. As faculty and student use of different electronic communication tools increase, requests for training and support become more frequent. At the same time, the increased diversity of support needs precludes use of scalable training models like traditional one-size-fits-all workshops.To meet these changing needs with current staff, Lewis & Clark's Client Services division has focused on scalable initiatives to encourage self-directed faculty experimentation with instructional technology, foster informal peer-to-peer networking across disciplines, and develop a training framework that successfully mixes formal classroom instruction and one-to-one/on-demand training.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.2 Installation Management
          Subjects: Computing equipment management
      K.6.4 System Management
          Subjects: Quality assurance

General Terms:
Management, Measurement, Performance

Keywords:
faculty development, technology training