In the outpost trenches

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In the outpost trenches: bridging physical gaps in customer service

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User Services Conference; Vol. 29 archive
Proceedings of the 29th annual ACM SIGUCCS conference on User services table of contents

Portland, Oregon, USA

Session: Technical Session table of contents

Pages: 1 - 2

Year of Publication: 2001

ISBN:1-58113-382-0

Author

Matt Alofs

University of Missouri, Columbia, MO

Sponsor

SIGUCCS: ACM Special Interest Group on University and College Computing Services

Publisher

ACM New York, NY, USA

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ABSTRACT

This paper discusses challenges involved in providing customer service when the main group of service providers is distant from the customer, the limitations of phone support and the communication and cooperation.

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.3 COMPUTERS AND EDUCATION
K.3.m Miscellaneous