Knowledge capture and utilization in virtual communities

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Knowledge capture and utilization in virtual communities

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International Conference On Knowledge Capture archive
Proceedings of the 1st international conference on Knowledge capture table of contents

Victoria, British Columbia, Canada

Session: Technical Papers table of contents

Pages: 92 - 99

Year of Publication: 2001

ISBN:1-58113-380-4

Authors

Yasmin Merali	The University of Warwick, Coventry, United Kingdom
John Davies	BTexact Technologies, Ipswich, United Kingdom

Sponsor

SIGART: ACM Special Interest Group on Artificial Intelligence

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 10, Downloads (12 Months): 128, Citation Count: 1

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ABSTRACT

The literature on knowledge management highlights issues of fit between IT-based systems for knowledge management and the socially situated leveraging of knowledge assets by organisations [1]. This paper explores the way in which a knowledge-sharing environment (KSE) can facilitate knowledge capture and utilization in virtual communities. The KSE (Jasper II) is a system of information agents for organising, summarizing and sharing knowledge from a number of internal and external sources, including the World Wide Web (WWW). The paper describes the features and functionality of Jasper II, and goes on to show how it can be leveraged to support the capture of both tacit and explicit knowledge in virtual communities. The final discussion focuses on the dynamics of the knowledge capture and utilization process, highlighting the importance of the feedback mechanisms that enable the KSE to meet the specific needs of diverse, evolving communities. It suggests that besides supporting the dynamic knowledge requirements of communities, the KSE can play a key role in the evolution of existing communities.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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