Organizational adoption and diffusion of electronic meeting systems: a case study

ABSTRACT

The obvious benefits for team collaboration achieved through the use of Electronic Meeting Systems (EMS), do not appear to be so obvious on an organizational scale. After years of trying, there are relatively few published reports of rapid and broad adoption and diffusion of this technology. The broader class of Group Support System (GSS) technologies, that include highly successful products such as Lotus Notes and NetMeeting, has fared substantially better. This case study is of one large company that has been relatively successful in diffusing Lotus Notes and NetMeeting, while only slowly winning an uphill battle implementing GroupSystems, a popular EMS.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.1 Office Automation
          Subjects: Groupware

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Decision support (e.g., MIS)
      H.4.3 Communications Applications

General Terms:
Design, Human Factors, Management

Keywords:
adoption and diffusion, case studies, electronic meeting systems, group support systems, success factors