HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS

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HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS

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ACM SIGCHI Bulletin archive
Volume 20 , Issue 1 (July 1988) table of contents

Pages: 66 - 69

Year of Publication: 1988

ISSN:0736-6906

Authors

Brad Mehlenbacher
Tom Duffy
Jim Palmer
Maria Truschel
Karen Denchfield
Ann Aaron

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): n/a, Downloads (12 Months): n/a, Citation Count: 1

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abstract cited by collaborative colleagues

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ABSTRACT

The online help team at the Communications Design Center (CDC), funded through a contract with the U.S. Army Human Engineering Laboratory, is currently building a system to aid in the design and evaluation of online help systems. There are three components to the system:• Help Design Software to assist developers in incorporating sound design principles;• Prototype Testing System to enable developers to collect user performance data on alternative menu designs and navigation systems;• Online Help Evaluation Survey to provide developers with a hardcopy document for use in evaluating existing help systems.

CITED BY

Brad Mehlenbacher, Software usability: choosing appropriate methods for evaluating online systems and documentation, Proceedings of the 11th annual international conference on Systems documentation, p.209-222, October 05-08, 1993, Waterloo, Ontario, Canada

Collaborative Colleagues:

Brad Mehlenbacher: colleagues

Tom Duffy: colleagues

Jim Palmer: colleagues

Maria Truschel: colleagues

Karen Denchfield: colleagues

Ann Aaron: colleagues

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