Strategies for encouraging successful adoption of office communication systems

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Strategies for encouraging successful adoption of office communication systems

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ACM Transactions on Information Systems (TOIS) archive
Volume 5 , Issue 4 (October 1987) table of contents

Pages: 340 - 357

Year of Publication: 1987

ISSN:1046-8188

Author

Susan F. Ehrlich

Wang Laboratories, Lowell, MA

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 13, Downloads (12 Months): 79, Citation Count: 26

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ABSTRACT

The adoption of new computer communication systems into organizations requires behavioral change. Planning for successful adoption requires knowledge of individual organizational communication patterns and the relationship between those patterns and particular communication system solutions. This paper documents a sequence of studies of organizational communication. Needs for office communication systems were identified, as were social and psychological factors temporarily inhibiting their use. Strategies for assuring smooth adoption of such systems are highlighted.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	A. F. Aucella , S. F. Ehrlich, Voice messaging enhancing the user interface design based on field performance, Proceedings of the SIGCHI conference on Human factors in computing systems, p.156-161, April 13-17, 1986, Boston, Massachusetts, United States
	2	BANNON, L.J. Computer mediated communication. In User Centered System Design: New Perspectives on Human-Computer Interaction, D. A. Norman and S. W. Draper, Eds. Earlbaum, Hillsdale, N.J., 1985, pp. 433-452.
	3	BOYER, H., EHRLICH, S., AKIBA, E., AND MUNSON, V. Office communication analysis. Wang Res. Rep., Wang Laboratories, Lowell, Mass., 1984.
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CITED BY 26

	Christine M. Neuwirth , David S. Kaufer , Ravinder Chandhok , James H. Morris, Issues in the design of computer support for co-authoring and commenting, Proceedings of the 1990 ACM conference on Computer-supported cooperative work, p.183-195, October 07-10, 1990, Los Angeles, California, United States
	David Beard , Murugappan Palaniappan , Alan Humm , David Banks , Anil Nair , Yen-Ping Shan, A visual calendar for scheduling group meetings, Proceedings of the 1990 ACM conference on Computer-supported cooperative work, p.279-290, October 07-10, 1990, Los Angeles, California, United States
	Jonathan Grudin, The computer reaches out: the historical continuity of interface design, Proceedings of the SIGCHI conference on Human factors in computing systems: Empowering people, p.261-268, April 01-05, 1990, Seattle, Washington, United States
	Jonathan Grudin, CSCW: the convergence of two development contexts, Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, p.91-97, April 27-May 02, 1991, New Orleans, Louisiana, United States
	Jonathan Grudin, Why CSCW applications fail: problems in the design and evaluation of organization of organizational interfaces, Proceedings of the 1988 ACM conference on Computer-supported cooperative work, p.85-93, September 26-28, 1988, Portland, Oregon, United States
	Leysia Palen, Social, individual and technological issues for groupware calendar systems, Proceedings of the SIGCHI conference on Human factors in computing systems: the CHI is the limit, p.17-24, May 15-20, 1999, Pittsburgh, Pennsylvania, United States
	Ellen Francik , Susan Ehrlich Rudman , Donna Cooper , Stephen Levine, Putting innovation to work: adoption strategies for multimedia communication systems, Communications of the ACM, v.34 n.12, p.52-63, Dec. 1991
	Erin Bradner, Social affordances of computer-mediated communication technology: understanding adoption, CHI '01 extended abstracts on Human factors in computing systems, March 31-April 05, 2001, Seattle, Washington
	Doron Cohen , Michal Jacovi , Yoëlle S. Maarek , Vladimir Soroka, Livemaps for collection awareness, International Journal of Human-Computer Studies, v.56 n.1, p.7-23, January 2002
	Heejin Lee, Your time and my time: a temporal approach to groupware calendar systems, Information and Management, v.40 n.3, p.159-164, January 2003
	Bjørn Erik Munkvold, References, Implementing collaboration technologies in industry: case examples and lessons learned, Springer-Verlag, London, 2003
	Marlin M. Cluts, The evolution of artifacts in cooperative work: constructing meaning through activity, Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, November 09-12, 2003, Sanibel Island, Florida, USA
	Johan Lundin, Synchronizing asynchronous collaborative learners, Communities and technologies, Kluwer, B.V., Deventer, The Netherlands, 2003
	Gary M. Olson , Judith S. Olson, Groupware and computer-supported cooperative work, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	Jonathan Grudin, Groupware and social dynamics: eight challenges for developers, Communications of the ACM, v.37 n.1, p.92-105, Jan. 1994
	Sam Snoddy, Jr. , David G. Novick, Post-training support for learning technology, Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation, October 10-13, 2004, Memphis, Tennessee, USA
	Bart van den Hooff, Electronic coordination and collective action: use and effects of electronic calendaring and scheduling, Information and Management, v.42 n.1, p.103-114, December 2004
	Jane N. Mosier , Susan G. Tammaro, When Are Group Scheduling Tools Useful?, Computer Supported Cooperative Work, v.6 n.1, p.53-70, Apr 1, 1997
	Amy Tracy Wells , Ardis Hanson, E-reference, Building a virtual library, Idea Group Publishing, Hershey, PA, 2003
	Leysia Ann Palen, Groupware adoption & adaptation, CHI '97 extended abstracts on Human factors in computing systems: looking to the future, March 22-27, 1997, Atlanta, Georgia
	Eric Bier , Ken Pier, Sparrow web: group-writable information on structured web pages, CHI '03 extended abstracts on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Erin Bradner , Wendy A. Kellogg , Thomas Erickson, The adoption and use of 'BABBLE': a field study of chat in the workplace, Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work, p.139-158, September 12-16, 1999, Copenhagen, Denmark
	Jonathan Grudin , Leysia Palen, Why groupware succeeds: discretion or mandate?, Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work, p.263-278, September 10-14, 1995, Stockholm, Sweden
	Mike Robinson, Design for unanticipated use..., Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work, p.187-202, September 13-17, 1993, Milan, Italy
	Jakob E. Bardram, Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department, Computer Supported Cooperative Work, v.9 n.2, p.157-187, May 2000
	Thomas Erickson , Catalina M. Danis , Wendy A. Kellogg , Mary E. Helander, Assistance: the work practices of human administrative assistants and their implications for it and organizations, Proceedings of the ACM 2008 conference on Computer supported cooperative work, November 08-12, 2008, San Diego, CA, USA

INDEX TERMS

Primary Classification:
H. Information Systems
H.4 INFORMATION SYSTEMS APPLICATIONS

General Terms:
Human Factors, Management, Measurement

REVIEW

"James Cecil Hammerton : Reviewer"

.abstract The adoption of new computer communication systems into organizations requires behavioral change. Planning for successful adoption requires knowledge of individual organizational communication patterns and the relationship between thos more...

Collaborative Colleagues:

Susan F. Ehrlich: colleagues

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