Integrating context information into enterprise applications for the mobile workforce - a case study

ABSTRACT

The integration of context information (especially location information) into mobile applications and services is one of the most crucial requirements to achieve a broader usability and hence acceptance of these. So far location information is used for typical business-to-consumer applications such as mobile-MapQuest or ATM-finder. The application of location awareness in typical enterprise or business applications, such as logistics or Customer Relationship Management (CRM), is currently addressed rather poor.

In this paper we discuss the enhancement of mobile enterprise applications by context information. Starting from a customer demand and for a mobile sales force scenario, our objective was the improvement of the usability of mobile enterprise applications by introducing context information to these.

REFERENCES

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INDEX TERMS

Primary Classification:
  C. Computer Systems Organization
  C.2 COMPUTER-COMMUNICATION NETWORKS
      C.2.4 Distributed Systems
          Subjects: Distributed applications

Additional Classification:
  C. Computer Systems Organization
  C.1 PROCESSOR ARCHITECTURES
      C.1.3 Other Architecture Styles
          Subjects: Cellular architecture (e.g., mobile)
  C.2 COMPUTER-COMMUNICATION NETWORKS
      C.2.1 Network Architecture and Design
          Subjects: Wireless communication

General Terms:
Design, Experimentation, Performance

Keywords:
context awareness, enterprise applications, location awareness, mobile computing