IT staffing and retention

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IT staffing and retention: a success story

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Special Interest Group on Computer Personnel Research Annual Conference archive
Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research table of contents

San Diego, California, United States

Pages: 87 - 92

Year of Publication: 2001

ISBN:1-58113-363-4

Authors

Brian Gill	VP and CIO, Clarica, Waterloo, Ontario, Canada, 519-888-3900
Anne Banks Pidduck	Computer Science Department, University of Waterloo, Waterloo, Ontario, Canada, 519-888-4567

Sponsor

SIGCPR: ACM Special Interest Group on Computer Personnel Research

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 12, Downloads (12 Months): 42, Citation Count: 1

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ABSTRACT

The current high demand for information technology (IT) work to be done and the comparative shortage of well-trained staff have forced many firms to seriously consider unique methods to recruit and keep their IT personnel assets. We provide an industry case study of a firm with a normally high IT workload, overloaded in 1998 with three additional large-scale IT projects. Simultaneously, the firm experienced its highest IT staff turnover in recent years. The firm undertook a four-part research study and analysis or its problems. A balanced program was implemented based on the results of the study, focusing on interesting and challenging work, working environment and compensation. IT retention increased dramatically from a low of 76% in September 1998 to 84% in late 1998 to 98% in most of 1999, Key business imperatives are proceeding on schedule, new work is being managed, and IT's contribution has become a recognized success factor for the company as a whole.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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