Incorporating tutorial strategies into an intelligent assistant

ABSTRACT

Computer tutors and intelligent software assistants have traditionally been thought of as different kinds of systems. However tutors and assistants share many properties. We have incorporated tutorial strategies into an intelligent assistant based on the COLLAGEN architecture. We are working on an agent, named Triton, which teaches and helps users with the graphical user interface of an air travel planning system. We found that the collaborative model underlying COLLAGEN is an excellent foundation for both an assistant and a tutor, and that both modes of interaction can be implemented in the same system with different parameter settings.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

Additional Classification:
  I. Computing Methodologies
  I.2 ARTIFICIAL INTELLIGENCE

General Terms:
Design, Human Factors, Management, Performance, Theory

Keywords:
collaboration, discourse, intelligent assistants, intelligent tutoring systems, software agents